BRYAN A DARBY
Baltimore, Maryland, United States,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Ticket Scanner
Safe Management, Russell street
Baltimore, MD
12.2023 - 04.2024
- Greeted customers entering the venue and provided instructions on scanning tickets.
- Scanned tickets using a hand-held scanner to verify validity of admission.
- Assisted customers with any ticketing issues, including refunds or exchanges.
- Managed customer flow by directing patrons to proper seating areas and entrances.
- Verified that all bags were in compliance with safety regulations prior to entry.
- Provided assistance to disabled guests as needed.
- Monitored crowd control and identified potential security risks.
- Reported any suspicious activity or violations of policy to supervisors immediately.
- Maintained accurate records of ticket sales for each event.
- Responded promptly to customer inquiries about events, policies, and procedures via phone, email, and in person.
- Collaborated with other staff members to ensure smooth operations during peak hours.
- Ensured compliance with local laws regarding age restrictions at certain events.
- Assisted in setting up equipment such as scanners and chairs before each event.
- Performed daily maintenance tasks on scanners and related equipment.
- Resolved conflicts between customers over seating arrangements or other disputes.
- Provided directions within the venue upon request.
- Cleaned up after events by disposing of trash properly and returning furniture back into place.
- Received feedback from customers regarding their experiences at the venue.
- Attended regular training sessions to stay abreast of new technologies used for scanning tickets.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Maintained positive working relationship with fellow staff and management.
- Processed admission payments and provided tickets.
- Greeted and assisted customers to foster positive experiences.
- Determined authenticity and applicability of presented tickets.
- Assisted patrons with handicaps to appropriate seating.
- Recognized security risks to properly handle situations.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Package Handler
Fed Ex Ground
Baltimore, MD
04.2023 - 10.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Managed inventory levels by tracking incoming and outgoing packages.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
Dishwasher
Cheescake Factory
Baltimore, MD
01.2023 - 04.2023
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Replenished soap dispensers with detergent when necessary.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
FC Associate
Amazon
Baltimore, MD
09.2022 - 01.2023
- Stocked shelves with merchandise while adhering to inventory control procedures.
- Organized backroom stock and maintained a neat and orderly work environment.
- Maintained cleanliness of store by sweeping floors, taking out trash, dusting shelves.
- Restocked shelves with new merchandise as it arrived from vendors.
- Developed relationships with customers through friendly conversation.
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
- Evaluated merchandise condition and accounted for items in system.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Placed products on conveyors for final wrapping and shipment.
Sales Associate
Verizon
Baltimore, MD
05.2022 - 09.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
Store Associate
Spirit Halloween Super Store
Baltimore, MD
09.2021 - 11.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Adhered to safety regulations when handling hazardous materials.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Answered telephone to give callers store information and look up order details.
- Answered questions about current promotions and resolved issues according to store policies.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained attractive merchandise displays to maximize purchases.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
Education
GED -
Fredrick Douglass High School
Baltimore, MD07-2018
Skills
- Quick Learner
- Conflict resolution techniques
- QR code scanning
- Stress Tolerance
- Strong attention to detail
- Problem-Solving
- Entertainment Events
- Guest Seating
- Adaptability and Flexibility
- Professionalism
- Adaptability
- Team Collaboration
- Crowd Management
- Self Motivation
- Teamwork and Collaboration
- Cleaning and sanitizing
- Professional Demeanor
- Ticket taking
- Relationship Building
- Organizational Skills
- Excellent Communication
- Merchandise Restocking
- Guest and client satisfaction
- Courteous and professional demeanor
- Multitasking
- Call Answering and Routing
- Refreshment Stand Operation
- Problem-solving abilities
- Task Prioritization
- Customer Service
- Facility Cleaning
- Reliability
References
References available upon request.
Timeline
Ticket Scanner
Safe Management, Russell street
12.2023 - 04.2024
Package Handler
Fed Ex Ground
04.2023 - 10.2023
Dishwasher
Cheescake Factory
01.2023 - 04.2023
FC Associate
Amazon
09.2022 - 01.2023
Sales Associate
Verizon
05.2022 - 09.2022
Store Associate
Spirit Halloween Super Store
09.2021 - 11.2021
GED -
Fredrick Douglass High School
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