Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Aguilar Rodriguez

Chicago,IL

Summary

Certified Scrum Product Owner currently pursuing a Master of Science in Information Technology Project Management at Wilmington University (expected November 2025). Holds a Bachelor’s in Information Systems with 5+ years of progressive experience in IT support, AV systems, scheduling, and stakeholder coordination. Proven ability to manage cross-functional projects, deliver technical solutions, and support executive-level environments. Passionate about leveraging technology to improve processes and user experience, with a growing focus on IT project management.

Overview

10
10
years of professional experience

Work History

Technology Solution Center Specialist

PNC
10.2023 - Current
  • Deliver end-to-end AV/IT support for Microsoft Teams Rooms, PTZ cameras, LED displays, and integrated AV systems in a corporate environment.
  • Troubleshoot hardware/software issues remotely and onsite, ensuring seamless executive meetings and minimizing downtime.
  • Lead system upgrades and change requests, coordinating with vendors and internal teams to meet project timelines and business goals.
  • Maintain AV inventory and optimize scheduling for high-impact meetings.
  • Mentor peers, support documentation efforts, and promote knowledge sharing across support teams.

Education Customer Engineer

Ricoh USA
09.2020 - 10.2023
  • Supported IT and AV services for 45+ higher education institutions, ensuring the functionality of remote learning tools and systems.
  • Managed 50+ weekly help desk tickets, resolving technical issues for students, faculty, and staff.
  • Deployed and configured devices, ensured security compliance, and maintained asset integrity.

Scheduler Administrator

Paramount Constructions LLC
08.2022 - 06.2023
  • Maintained accurate project schedules and optimized resource allocation across multiple job sites.
  • Communicated with internal teams and clients to resolve scheduling conflicts and ensure timely delivery.
  • Supported project tracking and reporting, contributing to operational efficiency.

Account Manager

State Farm
08.2015 - 08.2021
  • Consistently met aggressive 24–48 hour deadlines for customer follow-up, policy updates, and sales support, demonstrating strong time management and prioritization skills.
  • Earned multiple Employee of the Month awards in recognition of outstanding customer service and sales performance.
  • Utilized Salesforce to manage client relationships, schedule appointments, track leads, and tailor product recommendations based on client needs.
  • Collaborated with cross-functional team members to onboard new hires and facilitate training on sales systems and customer engagement techniques.

Education

Master of Science - IT Project Management

Wilmington University
New Castle, DE
11-2025

Bachelor of Science - Management Information Systems

Strayer University
Ashburn, VA
08-2020

Skills

  • Project Tools: Microsoft Office Suite, Google Workspace, Microsoft Teams, Jira
    Methodologies: Agile, Scrum, Waterfall, SDLC
    Technical Support: AV/IT Troubleshooting, Help Desk Operations, Equipment Setup, Remote Support
    Data & Tools: Microsoft Project, Visio, SharePoint, SQL (basic), Salesforce, Business Process Modeling, Salesforce, ServiceNow
    Core Competencies: Project Planning, Risk Management, Stakeholder Engagement, Technical Documentation, Team Collaboration, Change Management, Bilingual (English/Spanish)

Timeline

Technology Solution Center Specialist

PNC
10.2023 - Current

Scheduler Administrator

Paramount Constructions LLC
08.2022 - 06.2023

Education Customer Engineer

Ricoh USA
09.2020 - 10.2023

Account Manager

State Farm
08.2015 - 08.2021

Master of Science - IT Project Management

Wilmington University

Bachelor of Science - Management Information Systems

Strayer University

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