Bryan Akin
Tulsa,OK
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Hard Rock Casino. Skilled in problem resolution and maintaining a positive attitude under pressure. Excelled in roles requiring attention to detail and strong organizational skills, significantly improving service delivery and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Self Employed
Self Employed Services
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Prep Line Cook
Spudder Steakhouse
12.2018 - 03.2020
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
Head Bartender
Hard Rock Casino
05.2010 - 12.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier Assistant Manager
Wings to Go
06.2008 - 04.2010
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business. Responsible for planning special events and giveaways.
General Laborer
Dispenser Systems
06.2004 - 06.2008
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Verdigris High School
Claremore, OK05.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
- Computer Skills
- Organizational Skills
- Problem Resolution
- Calm Under Pressure
Timeline
Self Employed
Self Employed Services
04.2020 - Current
Prep Line Cook
Spudder Steakhouse
12.2018 - 03.2020
Head Bartender
Hard Rock Casino
05.2010 - 12.2018
Cashier Assistant Manager
Wings to Go
06.2008 - 04.2010
General Laborer
Dispenser Systems
06.2004 - 06.2008
High School Diploma -
Verdigris High School
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