Bryan Alexander
Royse City,TX
Summary
Analytical Claims Specialist with proven experience investigating and resolving auto claims. Delivers professional and balanced customer service and meets needs of insured, claimant and internal and external customers. Insurance expert with exceptional knowledge of claims practices and superior interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Subrogation Recovery Agent
Sedgwick Claims Management
Memphis, TN
11.2023 - Current
- Maintained accurate records of all collections activity and updated customer files accordingly.
- Performed periodic reviews of existing processes and procedures related to recovery efforts.
- Investigated third-party liability claims by obtaining witness statements, conducting research on property damage, and reviewing applicable laws.
- Adhered strictly to company policies regarding confidentiality and data security measures.
- Negotiated settlements with responsible parties to maximize subrogation recoveries.
- Communicated regularly with policyholders about their claims status throughout the entire process.
- Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
- Developed relationships with external vendors in order to facilitate efficient handling of claims.
- Managed multiple tasks efficiently while adhering to strict deadlines.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
Subrogation Specialist
GEICO
Richardson, TX
07.2020 - 09.2023
- Documented specific claims by completing and recording forms, reports and logs.
- Input claim information and payments into company database.
- Communicated with reinsurance brokers to obtain claim information for processing.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
Loss Prevention
TJ Maxx, TJX Companies
Wylie, TX
03.2020 - 07.2020
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
Asset Protection Associate
Belk
Dallas, TX
04.2019 - 03.2020
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Reached out to local law enforcement and detained shoplifters.
- Reviewed CCTV footage to obtain evidence of theft.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Ensured security by implementing customer and associate safety protocol.
- Partnered with store managers on basis to conduct loss investigations.
- Produced well-written reports detailing shoplifting and attempted theft.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Noted and followed up on any unusual behavior.
- Built cross-functional relationships with business partners to reduce losses.
Asset Protection Detective
Macy's
Dallas, TX
02.2018 - 04.2019
- Maximized profits and revenues by eliminating loss that resulted from theft
- Maintained detailed paperwork for management and when applicable local police
- Maintained a safe and secure shopping and work environment
- Conduct routine safety and equipment audits
- Maintained store surveillance systems with regular monitoring and adjustments
- Identified risk areas to prevent loss and shrink
- Apprehend shoplifters and notify management and law enforcement of incidents
- Monitored and investigated internal thefts of store products and currency
- Enforcing company policy and procedures on risk control
- Educating new hires on safety and identifying theft
- Conducting safety walks to ensure proper safety practices are followed
Asset Protection Associate
JCPenney
Plano, TX
08.2017 - 01.2018
- Maintained a safe and secure shopping and work environment
- Conduct routine safety and equipment audits
- Maintained store surveillance systems with regular monitoring and adjustments
- Identified risk areas to prevent loss and shrink
- Apprehend shoplifters and notify management and law enforcement of incidents
- Monitored and investigated internal thefts of store products and currency
- Ensures staff adheres to company policies and procedures
- Educating new hires on safety and identifying theft
- Conducting safety walks to ensure proper safety practices are followed
Asset Protection Associate
Wal-Mart
Plano, Texas
05.2016 - 08.2017
- Maintained a safe and secure shopping and work environment
- Conduct routine safety and equipment audits
- Maintained store surveillance systems with regular monitoring and adjustments
- Identified risk areas to prevent loss and shrink
- Apprehend shoplifters and notify management and law enforcement of incidents
- Monitored and investigated internal thefts of store products and currency
- Ensures staff adheres to company policies and procedures
- Conducting safety walks to ensure proper safety practices are followed
- Educating new hires on safety and identifying theft
- Work with local law enforcement and provide detailed statements and video evidence
Guest Assistance Coordinator
Hilton
Carrollton, Texas
06.2015 - 05.2016
- Researching and evaluating accounts
- Communicating with hotel management regarding guest claims
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Document all call information according to standard operating procedures
Asset Protection Associate
Wal-Mart
Plano, Texas
02.2012 - 06.2015
- Maintained a safe and secure shopping and work environment
- Conduct routine safety and equipment audits
- Maintained store surveillance systems with regular monitoring and adjustments
- Identified risk areas to prevent loss and shrink
- Apprehend shoplifters and notify management and law enforcement of incidents
- Monitored and investigated internal thefts of store products and currency
- Ensures staff adheres to company policies and procedures
- Educating new hires on safety and identifying theft
- Conducting safety walks to ensure proper safety practices are followed
Education
High School Diploma - undefined
Continental Academy
2010
Skills
- Settlement Determinations
- Documentation Review
- Information Confidentiality
- Claims Processing
- Verbal and Written Communication
- Policy Adjustment Knowledge
- Customer Follow-Up
- Case Presentation
- Complex Problem Solving
- Decision Making
- Payment Processing
- Report and Records Review
- Sourcing and Compiling Information
- MS Office
Certification
- Personal Lines Property & Casualty Exp 02/29/2024
Timeline
Subrogation Recovery Agent
Sedgwick Claims Management
11.2023 - Current
Subrogation Specialist
GEICO
07.2020 - 09.2023
Loss Prevention
TJ Maxx, TJX Companies
03.2020 - 07.2020
Asset Protection Associate
Belk
04.2019 - 03.2020
Asset Protection Detective
Macy's
02.2018 - 04.2019
Asset Protection Associate
JCPenney
08.2017 - 01.2018
Asset Protection Associate
Wal-Mart
05.2016 - 08.2017
Guest Assistance Coordinator
Hilton
06.2015 - 05.2016
Asset Protection Associate
Wal-Mart
02.2012 - 06.2015
High School Diploma - undefined
Continental Academy
- Personal Lines Property & Casualty Exp 02/29/2024
Similar Profiles
Chesica FlintChesica Flint
Leave of Absence Coordinator at Sedgwick Claims ManagementLeave of Absence Coordinator at Sedgwick Claims Management
Greg PodolakGreg Podolak
Claims Team Lead - Liability at Sedgwick Claims ManagementClaims Team Lead - Liability at Sedgwick Claims Management
BIANCA JOHNSONBIANCA JOHNSON
Property Insurance Agent at Sedgwick Claims ManagementProperty Insurance Agent at Sedgwick Claims Management