BRYAN ALLTON

Efficiently supervised and managed a profitable and successful multi-revenue center and multimillion-dollar operation. Proudly took on assistant manager and department head duties for over thirty colleagues, fourteen pools, two food and beverage bars, a recreation towel bar, and a kids' camp all spread over two acres.

• Consistently exceeded financial revenue goals.
• Budgeting and Labor conscious.
• Effectively communicate with Sales, Marketing, Purchasing, Finance, Events, Security, Rooms, Housekeeping, Audio-Visual, Set-up, and other outlets daily.
• Conducted payroll.
• Oracle Financials and Reporting competent
• Opera competent
• Birchstreet competent.
• Add new vendors.
  Purchase orders
  Update W9
  Inventory
  Requisitions
  
• Crafted daily, monthly, and seasonal activities in Recreation.
• Lead interviews during seasonal and non-seasonal job fairs.
• Presented coaching forms and separations.
• Introduced new contracts to the hotel to ramp up amenities.
• Eagerly assisted the Beverage Manager and the Restaurant Manager in closing and opening their respective departments during times of need.
• Spear-headed a first-time pop-up bar project during the holidays with a net revenue of over $50,000

During a 4-month taskforce focusing on the Operations and Rooms, assisted in reaching revenue goals by utilizing training and encouragement techniques. Experienced a hotel that uses a J1 program and effectively on-boarded and managed 30 new students/colleagues from around the world. Provided the Tahoe Team with new ideas and effective strategies for a successful season.

• Consistently exceeded financial revenue goals.
• Budgeting and Labor conscious.
• Offered assistance with scheduling and payroll.
• Edited and created new SOPs for Micros trainings.
• Used and taught EMC to other management to create, edit, and streamline Micros POS.
• Assisted in getting all colleagues to complete Compliance Trainings
• Consistently represented an RVC during weekly Departmental Meetings and Operational Meetings.
• Crafted daily tasks for the team during slow periods to enhance guest experience.
• Presented coaching forms when necessary.
• Collaborated in weekly WeCare Meetings about guest experience and recovery.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed strict recipes and drink measurements to minimize product used.

• Responded to guest questions and requests with friendly and knowledgeable service.
• Set up glassware, liquor, and other necessary supplies for special events.
• Checked ID cards and verified bar guests were of legal age.
• Prepared for events by setting up bar, stocking supplies and arranging tables.
• Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
• Recommended appropriate wines for individual tastes and food selections.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Front Desk

• Check in and out process, customer service, resolve issues, handle discrepancies, and communicate with fellow employees about issues or needs of the hotel.
• Stock and inventory product
• Personally attend to guests' matters.
• Help out as needed in outlets

Kitchen Attendant-

• Cleaned and organized kitchen stations to promote team efficiency.
• Prepare and set up breakfast foods
• Inventory and supply ordering
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Learned other teammates' work tasks to train as backup.
• Occasional housekeep.

• Provide a lively, enthusiastic, and friendly image for everyone.
• Managed event logistics and operations.
• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Performed event coordination for larger parties and gatherings.
• Consulted with customers to determine objectives and requirements for events.
• Hired, trained and supervised volunteers and support staff required for events.
• Developed post-event reports to determine effectiveness of each event.

• Engendered customer loyalty by remembering personal preferences and allergy information.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Designed and adjusted work schedules to meet business demands.
• Created new training guidelines, and provided staff orientation and training.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Monitored customer feedback to improve barista performance and customer service.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided friendly customer service to guests and addressed concerns.
• Monitored safety of guests in and around swimming pool.
• Responded to emergency situations in a timely, efficient manner.
• Attentively monitored swimmers to identify distress.
• Educated patrons on safety protocols and enforced safety rules.
• Demonstrated rescue techniques and provided first aid in emergency situations.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Administered CPR and first-aid following best practices.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.