Bryan Amezcua
Orange,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Quick Start Services
Santa Ana, CA
01.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Administrative Coordinator
Clear Plus Packaging
Santa Ana, CA
06.2021 - 12.2022
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Created expense reports using company software applications.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed incoming mail distribution and outgoing courier services.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Katella High School
Anaheim, CA06-2012
Skills
- Inbound and Outbound Calling
- Data Collection
- Account updating
- Complaint resolution
- Appointment Scheduling
- Data Entry
Alondra Rosales
~Front Desk Administrator Manager /Quick Start Services
~Direct Line (714)-583-0313
Donne Obong
~Administrative Manager/Clear Plus Packaging
~Direct Line (949)-331-1310
References
References available upon request.
Timeline
Customer Service Representative
Quick Start Services
01.2023 - 06.2024
Administrative Coordinator
Clear Plus Packaging
06.2021 - 12.2022
Katella High School
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