Bryan Amory-Moody
Ellicott City,Maryland
Summary
Information Science major at the University of Maryland, College Park, with technical experience as a student technician within its Office of Academic Computing Services. Additionally, have attained sales experience as a bartender and have gained leadership attributes through training and providing shadowing opportunities to employees. Overall, these skills have enabled the blending of technical proficiency, customer service, and team management applications together in order to complete operations in an effective and timely manner.
Overview
4
4
years of professional experience
Work History
Student Technician
University of Maryland's Office of Academic Computing Services (OACS)
07.2024 - Current
- Installing new or recovering old operating systems in computers.
- Provides daily technical support to faculty and students, ensuring prompt resolution of issues.
- Oversee and maintain chat-bot performance, ensuring accuracy and timely responses to user inquiries.
- Diagnosed and resolved hardware and software issues that users were having trouble with.
- Works closely with team members to develop and implement solutions for complex technical issues.
Bartender
Glory Days Grill
06.2023 - Current
- Enhanced customer interaction and satisfaction through effective communication.
- Addresses and resolves customer needs with a focus on long-term relationship building.
- Kitchen and service staff collaboration to streamline operations to reduce wait times and improve customer satisfaction.
Trainer
Shake Shack
12.2020 - 08.2022
- Designed training programs for new staff, implementing company standards and regulations.
- Oversaw many employees at once, fostering a collaborative environment that encouraged innovation and problem solving.
Education
Bachelor of Science in Information Science - Information Science
University of Maryland
College Park, MD05.2025
Some College (No Degree) -
Howard Community College
Columbia, MDSkills
- Hardware Knowledge
- Software Knowledge
- Troubleshoot Ethernet and Wi-fi Connectivity
- Reimaging
- VMware
- Data Analysis
- Domain Monitoring
- System Debugging
- Tawkto Live Chat Monitoring
- Kaseya Ticketing System
- User Guidance
- Disk Partitioning
Projects and Coursework
- Custom Computer Build, Built and optimized a computer, transitioned it from air to water cooling.
- Database Design, Created and managed databases using Entity Relationship Diagram tables and SQL Queries.
- Web Development, Planned the design and visual structure of a food delivery service application that customizes meal plans based on user preferences.
- Object-Oriented Programming, Advanced Python programming with a focus on object-oriented concepts. Developed a personal finance management application in a group setting.
Campusinvolvement
Member of student organizations such as the Black Student Union, the Black Engineering Society, and the Collegiate Financial Management Association, with a focus on promoting diversity and enhancing academic and professional development.
Timeline
Student Technician
University of Maryland's Office of Academic Computing Services (OACS)
07.2024 - Current
Bartender
Glory Days Grill
06.2023 - Current
Trainer
Shake Shack
12.2020 - 08.2022
Bachelor of Science in Information Science - Information Science
University of Maryland
Some College (No Degree) -
Howard Community College
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