Bryan Anderson
Customer Service Staff
Fort Myers,FL
Summary
Dynamic customer service professional with a proven track record at Publix, excelling in complaint resolution and relationship building. Skilled in CRM software and active listening, I enhanced customer satisfaction by addressing concerns effectively, contributing to a positive shopping experience. Committed to team development and operational excellence, I thrive in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Customer Service Staff
Publix
11.2024 - Current
- Assisted customers with inquiries, providing prompt and accurate information on products and services.
- Resolved customer complaints effectively, ensuring satisfaction and fostering positive relationships.
- Maintained knowledge of store policies, procedures, and promotions to assist customers accurately.
- Processed transactions efficiently, handling cash and electronic payments with accuracy.
- Organized product displays to improve visibility and accessibility for customers.
- Supported training of new staff by sharing knowledge of best practices in customer service operations.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Collaborated with team members to streamline service processes and enhance customer experience.
- Utilized customer feedback to identify areas for improvement in service delivery.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Fleet Manager and Safety Coordinator
Heavy Duty Tires LLC
08.2023 - 11.2024
- Managed daily fleet operations, ensuring timely vehicle availability and compliance with safety regulations.
- Coordinated maintenance schedules for vehicles, optimizing uptime and reducing service interruptions.
- Implemented tracking systems to monitor vehicle performance and fuel efficiency, enhancing operational effectiveness.
- Assisted in budget management, analyzing costs related to fleet operations and identifying savings opportunities.
- Supported training initiatives for new drivers, promoting adherence to company policies and safety practices.
- Conducted regular inspections of fleet vehicles, identifying issues proactively to minimize downtime.
- Collaborated with vendors to secure competitive pricing on parts and services, improving overall cost management.
- Analyzed fleet data trends, providing insights to enhance decision-making processes related to vehicle utilization and procurement.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Documented equipment transfers and sales details for accurate record keeping.
Firefighter Paramedic
Prince Georges County Fire and EMS Department
05.2005 - 02.2019
- Responded to emergency calls, providing timely assistance during fire incidents and hazardous situations.
- Conducted fire prevention inspections, ensuring compliance with safety regulations and operational standards.
- Operated firefighting equipment and tools, maintaining readiness for immediate deployment in emergencies.
- Collaborated with team members to develop response strategies, enhancing overall operational effectiveness during incidents.
- Participated in training sessions, improving skills in firefighting techniques and life-saving procedures.
- Assisted in community outreach programs, educating the public on fire safety practices and prevention measures.
- Documented incident reports accurately, contributing to departmental records and analysis of emergency responses.
- Mentored new recruits, fostering their development through hands-on training and guidance in field operations.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Collaborated with law enforcement and other emergency services during large-scale emergencies for coordinated response efforts.
- Led team in high-risk rescues, safely evacuating individuals from hazardous environments.
- Coordinated with local schools to conduct fire drills, ensuring students and staff were prepared for real-life emergencies.
- Reduced property damage from fires with quick and strategic firefighting tactics.
- Engaged in continuous professional development through advanced firefighting and rescue training courses.
- Optimized response times to emergency calls by analyzing and adjusting deployment strategies.
- Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
- Improved public awareness and education on fire safety practices through community workshops and school programs.
Education
Bachelor of Science - Fire Science
Kaplan University
Davenport, IA12-2016
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Critical thinking
- Document control
- Problem resolution
- Coordination
- Complaint resolution
- Building rapport
- Customer education
- Customer relations
- Payment processing
- Documentation
- Retail store support
- Report generation
- Escalation management
- Conflict resolution
- Product promotion
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Creative problem solving
- Money handling
- Decision-making
- Relationship building
- Task prioritization
- Technical troubleshooting
- Team development
- Scheduling
- Staff training
- Paperwork processing
- Store maintenance
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 4 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 8 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Staff
Publix
11.2024 - Current
Fleet Manager and Safety Coordinator
Heavy Duty Tires LLC
08.2023 - 11.2024
Firefighter Paramedic
Prince Georges County Fire and EMS Department
05.2005 - 02.2019
Bachelor of Science - Fire Science
Kaplan University
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