Bryan Arms
Bulverde
Summary
Dynamic customer service professional with a proven track record at Uber, excelling in time management and situational awareness. Recognized for consistently achieving high customer ratings and fostering long-term relationships. Adept at adapting to shifting priorities while maintaining cleanliness and delivering tailored solutions to enhance customer satisfaction.
Diligent professional seeking to leverage extensive experience in transportation and customer service. Demonstrated ability to ensure rider satisfaction through efficient route planning and courteous interaction. Proven skills in problem-solving and adapting to dynamic driving conditions.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber
11.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Third Key Customer Service Specialist
Sherwin-Williams Paint Store
10.2019 - 02.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Education
Bachelor of Business Administration And Management - Business
Dona Ana Community College
Anthony, NM04-2030
Skills
- Responsive to shifting priorities
- Reliable time management
- Maintaining cleanliness
- Strong situational awareness skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Uber Partner
Uber
11.2019 - Current
Third Key Customer Service Specialist
Sherwin-Williams Paint Store
10.2019 - 02.2025
Bachelor of Business Administration And Management - Business
Dona Ana Community College
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