Bryan A. Stokes
Spokane,WA
Summary
Seasoned insurance professional seeking a challenging role in claims or related insurance functions where I can apply strong negotiation skills, claims-handling expertise, and process-improvement experience to drive efficient, fair resolutions and support organizational goals. Committed to collaborative teamwork, excellent customer service, and continuous professional growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster/Negotiator
Liberty Mutual Insurance
08.2022 - Current
- Negotiated claims with injured claimants, achieving fair and timely resolutions that met both claimant and company needs.
- Balanced claimant needs with company risk management and financial objectives, ensuring optimal outcomes for both parties.
- Documented and processed claims using Lumen and Navigator systems, enhancing accuracy and workflow efficiency.
- Developed a peer-to-peer coverage channel to increase team collaboration and ensure claims continuity during absences.
Equipment Specialist & Lead Technician
National Seating and Mobility
07.2021 - 08.2022
- Delivered medical products through precise setup and electronic programming, ensuring compliance with technical standards.
- Coordinated scheduling and logistics for timely delivery and repair services, enhancing operational efficiency.
- Provided exceptional customer service in person and on the phone, fostering strong client relationships and satisfaction.
- Conducted training sessions for new technicians to enhance their skills and knowledge.
- Led training classes on new products and company procedures.
Equipment Specialist & Lead Technician
Numotion
02.2019 - 07.2021
- Delivered complex medical equipment, conducting detailed demonstrations and programming to ensure proper usage.
- Developed structured training sessions to enhance technician skills and knowledge.
- Led training classes on new products and company procedures.
- Resolved customer inquiries and issues promptly, improving satisfaction and maintaining compliance.
Equipment Specialist & Shop supervisor
Inland Medical and Rehab
03.2015 - 02.2019
- Managed delivery and setup of medical devices, ensuring operational readiness and enhancing customer understanding.
- Led training classes on new products and company procedures.
- Trained new technicians on job responsibilities and company policies to facilitate smooth onboarding.
- Organized shop operations and maintained cleanliness to uphold safety and efficiency standards.
- Screened and interviewed candidates to identify suitable applicants for open positions.
Education
GED -
Madison Falls
Online11-2006
Skills
- Claims negotiation
- Claims processing
- Claims management systems proficiency
- Insurance policy evaluation
- Risk assessment
- Workflow optimization
- Process improvement and collaboration
- Documentation management
- Client relations
- Organizational and multitasking skills
- Effective communication
- Problem solving
- Conflict resolution
- Leadership and mentoring
- Attention to detail
Certification
Licensed Insurance Adjuster (all states)
License#
NM 20496020
FL W914528
WY 543934
License#
NM 20496020
FL W914528
WY 543934
Community Service
- Wishing star – Volunteer
- Boys and Girls Club Fundraiser – Volunteer
- SNAP Fundraiser – Volunteer
Timeline
Claims Adjuster/Negotiator
Liberty Mutual Insurance
08.2022 - Current
Equipment Specialist & Lead Technician
National Seating and Mobility
07.2021 - 08.2022
Equipment Specialist & Lead Technician
Numotion
02.2019 - 07.2021
Equipment Specialist & Shop supervisor
Inland Medical and Rehab
03.2015 - 02.2019
GED -
Madison Falls