Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BRYAN AZEVEDO

Plantation

Summary

Dynamic Client Advisor with a proven track record at Bottega Veneta, excelling in client retention and consultative selling. Recognized for enhancing customer engagement through proactive communication and advanced problem-solving skills. Committed to delivering exceptional service and fostering strong client relationships, ensuring satisfaction and loyalty in a competitive market.

Overview

10
10
years of professional experience

Work History

Client Advisor

Bottega Veneta
05.2023 - Current
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Collaborated with team members to develop innovative solutions for complex client needs.

Key Holder

Philipp Plein
11.2022 - 05.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Manager

BURBOWL
05.2019 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bell Person

NOBU EDEN ROC HOTEL MIAMI BEACH
12.2017 - 05.2019


  • Provided exceptional customer service for improved guest experience during check-in and check-out processes.
  • Received recognition from management for consistently providing exceptional customer service that contributed positively towards the property''s online reviews.
  • Ensured prompt response to guest inquiries by effectively utilizing communication devices and hotel software systems.
  • Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.

Valet Supervisor

Acqualina Resort and Spa on the Beach
12.2015 - 12.2017
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.

Education

High School Diploma -

San Jose De Tarbes
Venezuela

Skills

  • Client interaction
  • Cross-selling techniques
  • Client retention strategies
  • Consultative selling
  • Money handling
  • Customer engagement
  • Salesfloor maintenance

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Client Advisor

Bottega Veneta
05.2023 - Current

Key Holder

Philipp Plein
11.2022 - 05.2023

Manager

BURBOWL
05.2019 - 11.2022

Bell Person

NOBU EDEN ROC HOTEL MIAMI BEACH
12.2017 - 05.2019

Valet Supervisor

Acqualina Resort and Spa on the Beach
12.2015 - 12.2017

High School Diploma -

San Jose De Tarbes

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