BRYAN BAKER

As an Engineering Aid one, I have gained so much knowledge in different aspects of Engineering, I create all of the Line Construction Contracts, I create Easements for both Coos Curry Electric and Beacon Broadband, I do easements and land research, I map tree trimming Right Of Ways, I map easements, and I do normal every day GIS mapping for our Line construction contracts.

Within the last 3 years I have taken on other tasks like creating Excel spreadsheets to help track Beacon Conduit, LCC's created year over year, and assisted the staking engineer with spreadsheets he has needed. I have shown interest in moving up to become a Staking Engineer and have shadowed the Staker and I have helped come up with ideas for line extensions and also secondary service designs. I still have a lot to learn in Engineering but I have consistently grown and tried to gain as much Knowledge as I can and I feel my position as Engineering Aide 1 has been beneficial because I get to deal with Work Orders, I know that it is best to tell the full story of a Job on Work orders and I have had the opportunity to fill in while the Staker is out of the office and help members, create and Close out Service Orders, do ditch inspections, and do meter base inspections when the meter base has been green tagged. The Engineering Aide 1 position is fun always busy, and opens the doors for future possibilities.

As a Member Service Representative I am on the front lines and the face of Coos Curry Electric, I pride myself on having the best customer service and consume  as much knowledge as I can. My responsibilities are but not limited to: helping members with their electric needs, starting new services and ending services for members, updating member information, handling phone calls, running cut offs, making courtesy calls, taking payments, researching answers for members questions, and research into issues the member may have and if I can't find the answer I either ask someone who does or refer them to the proper person, work on any little jobs the Coos Curry sends my way, traveling to other offices to cover for other MSR's, andI I have also spent a little bit of time with the Staking Engineer in Gold Beach and have starting learning about our lines and maps.

My responsibilities were but not limited:

   * teller

• Described product to customers and accurately explained details and care of merchandise.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Participated in physical inventory counts every monthly.
• Learned, referenced and applied product knowledge information.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Asked open-ended questions to assess customer needs.
• Directed calls to appropriate individuals and departments.
• Recommended products and services aligned with customers' needs and preferences.

• My responsibilities were but not limited to, being a teller, filing, making different sorts of payments, closing accounts, finding what products would fit customers needs, and of course having great customer service.
• Was voted my management to be part of the culture crew.
• Verified data integrity and accuracy.
• Responded to customer requests via telephone and email.
• Analyzed departmental documents for appropriate distribution and filing.
• Worked directly with management and other employees to achieve goals and ways to better ourselves to give our customers the best banking experiance possible.

• At chevron you handle money, clean, organize, help customers with whatever they need, you make sure everything up to government code, alone with state codes, and environmental codes, you must work at a fast pace while providing the best customer service.
• Accomplishments I was a customer favorite, and I was told by the district manager that I was the fastest learning employee she has ever seen.

• Maintained balancing record with 100% rate of accuracy.
• Coordinated daily cash reconciliation at a high-volume location.
• Prepared, sorted and distributed  reports to appropriate branches.
• Collected member loan payments.
• Organized and removed online banking files no longer in use.
• Executed wire transfers, stop payments and account transfers.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Organized, stocked and maintained the teller window area.
• Sold cashier's checks, traveler's checks and money orders.
• Handled various accounting transactions.
• Exceeded quarterly sales goals
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Processed exchange and foreign currency.
• Processed quarterly Vault and ATM audits with a zero error rate.
• Maintained friendly and professional customer interactions.

• Offered product samples, answered questions and helped customers find items.
• Maintained clean dining room, lobby and service areas at all times.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Offered enthusiastic and personable service to all customers.
• Kept facility compliant with health codes, sanitation requirements and license regulations.
• Maintained appropriate professional relationship with union officials.
• Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
• Immediately reported accidents, injuries or unsafe work conditions to manager.
• Adhered to safe work practices.
• Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
• Conducted annual performance reviews.
• Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
• Collaborated on hiring and termination decisions with management.
• Skillfully promoted items on beverage lists and restaurant specials.
• Assisted customers with carry-out service.
• Developed and maintained positive working relationships with others to reach business goals.
• Prepared and maintained inventory records.
• Processed credit cards, checks, gift cards and coupons.
• Set up advertising signs and displays on shelves, counters and tables.
• Maintained accurate department signage and pricing.
• Verified cash drawer against the day’s receipts.
• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
• Handled customer complaints with poise and grace, immediately resolving issues.
• Conducted performance reviews.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Established and maintained a positive work environment.
• Affected quick resolutions to customer problems and brought in management when needed.

* Extraordinary customer service

* cash handling

* Food prep

* Cleaned and sanitized every day

* Lot sweeps

* Trained other employees