Bryan Banner

• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

Identical job accountabilities as Plexus

Plexus purchased MCMS and asked me to stay to carry on the Equipment Support duties and expectations.

• Met production targets and tight deadlines by collaborating closely with team members.
• Inspected products and machines to maintain quality and efficiency.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Participated in training sessions to enhance skills and knowledge.
• Prepared materials for assembly work to keep workflows running smoothly.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Supported current production needs by moving items between equipment, conveyors, and staging areas.
• Assembled products according to changing daily work orders and specific customer needs.
• Made sure that products were produced on time and are of good quality.

• Served as a subject matter expert within the organization, providing guidance to colleagues on various support processes and procedures.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Provided coaching and mentoring to employees.
• Taught new team members correct procedures for all areas of operations.
• Collaborated with management to identify areas of improvement and develop comprehensive training programs.
• Maintained current knowledge of all team position requirements.
• Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
• Trained and mentored new personnel hired to fulfill various roles.
• Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
• Documented training and progress on database to enable tracking history and maintain accurate records.
• Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
• Established and maintained quality control standards.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
• Completed inventory counts and organized supplies.
• Managed inventory of hardware components for timely replacement or repair as needed.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
• Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
• Developed and implemented preventive maintenance procedures.
• Researched and identified solutions to technical problems.
• Trained users on how to operate components and systems.