Responsible for the image and layout of the department floor, making sure the latest trends and best sellers are represented according to the company specifications, balancing between commerciality and image of store.
Managed inventory levels to minimize stock shortages while optimizing storage space utilization.
Create an action plan based on the department sales data collected, to maintain positive sales percentages.
Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Worked with store managers to implement new displays, promotions and store layout changes.
Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Sales Associate
Zara
09.2018 - 11.2022
Customer service and public service experience, as well as managing backstock.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assists clients on sales floor with merchandise purchases, ordering, personal styling, etc.
Warehouse Associate
Sun Moon Perfume & Gifts
01.2017 - 08.2017
Prepared orders for shipment by picking, packing, and labeling merchandise.
Performed inventory control, such as counting, and stocking merchandise.
Consistently lifted materials weighing as much as 50 pounds.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Information Desk Volunteer
Kaiser Permanente
08.2015 - 07.2016
Collaborated effectively with other volunteers, staff members, and departments to streamline communication and improve overall operations.
Provided exceptional customer service by addressing inquiries in-person, over the phone, or via email.
Conducted regular inventory checks of informational materials available at the desk, ensuring adequate supply levels were maintained at all times.
Education
High School Diploma -
Eastlake High School
Skills
Fluent in Spanish and English
Customer service
Team Supervision
Time Management
Adaptability and Flexibility
Team Leadership
Public speaking
Merchandising
Data Analysis
Team Management
Problem-Solving
Training and mentoring
References
Elenore, Zara Store General Manager, (415) 741-4516
Emilia B., Zara Women’s Visual Merchandiser, (415) 781-9314
Maritza E., Zara Kids Department Sales Associate, (831) 291-6678