Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
40
40
years of professional experience
Work History
Owner and Sales Person
MAC Tools
06.2023 - Current
Make sales visits to over 320 customer each week
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Managed day-to-day business operations.
Research questions customers have and get answers for them
Set-up business from ground up
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Truck Driver and Hospitality Worker
Don Schumacher Racing
02.2023 - 05.2023
Drive semis to and from race tracks and set up hospitality tent equipment
Setup hospitality tent and serve 500 people on a race weekend
Perform maintenance on semis, generators, reefer units, kitchen, and trailers
Signed in, replenished food, and took care of hospitality patrons.
Operated with safety and skill to avoid accidents and delays.
Monitored and managed fuel consumption and expenses for management reporting.
Inspected truck for defects and safe operating condition before, during and after trips.
Greeted guests with friendly and professional acknowledgment to build rapport.
Trained new staff members on proper customer service and hospitality policies.
General Laborer
M Zimmerman Excavating
07.2022 - 02.2023
Drive trucks delivering stone and top soil to customers
Run excavators, and track hoes digging water, conduit, and sewer lines
Install irrigation systems and water and septic systems.
Operated heavy equipment safely to transport materials and complete tasks as required.
Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Loaded, unloaded, and moved material to and from storage and production areas.
Understood and followed verbal and written instructions to complete work correctly.
Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
Operated bulldozers, excavators and cranes to facilitate precise excavation and grading.
Loaded and unloaded materials onto trucks and trailers.
Assisted in digging, trenching and backfilling trenches and foundations.
Truck Driver
Cassens Transport
05.2022 - 07.2022
Successfully completed two-week orientation and training process
Picked up new cars in Marysville, Toledo, Chicago, and Detroit and delivered to dealers
Worked with dealers to sign off and accept the cars with zero defects.
Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
Operated with safety and skill to avoid accidents and delays.
Maintained daily, legible DOT log book and submitted corresponding documents.
Inspected truck for defects and safe operating condition before, during and after trips.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Project Manager
Siemens
04.2021 - 05.2022
Responsible for putting a delivery plan together and keeping it on schedule
Effectively submitted monthly billings to keep a positive cash flow on project portfolio
Met with customers to see where we could add additional work or help them with a problem
Coordinated material and software to be onsite to meet schedule requirements.
Established effective communication among team members for enhanced collaboration and successful project completion.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Coordinated material procurement and required services for projects within budget requirements.
Negotiated and managed third-party contracts related to project deliverables.
Analyzed project performance data to identify areas of improvement.
Assistant Store Manager
E&H Hardware
03.2020 - 04.2021
Effectively organized Hilliard, Ohio warehouse removing 90% of unnecessary inventory
Resourcefully assign work schedules to meet the needs of the business and customers
Successfully deliver orders for customers who designate online delivery
Assign work responsibilities to employees to exceed customer satisfaction.
Project Manager
General Temperature Control
09.2019 - 03.2020
Effectively managed 2 projects on time and on budget from award to completion
Lead and directed resources to exceed customer needs and expectations
Discovered piping and ductwork design to meet code requirements and meet customer needs.
CDL Truck Driver
Knight Refrigerated Transport
04.2019 - 08.2019
Successfully completed a seven-week training course and acquired my CDL license
Successfully completed a 30 day on the road training with a certified trainer
Picked up and delivered loads on time with successful customer satisfaction.
Security Consultant
ADT Security
01.2019 - 03.2019
Worked directly with customers to identify the security needs for their home
Put together contracts for customers to accept and sign
Worked with customers to sell ADT Health for security
Worked with relocation customers to save them money on installation and monthly fees
Worked product shows to generate leads.
Service Advisor
Performance Chrysler Dodge Ram Jeep
09.2018 - 01.2019
Worked directly with customers to identify the service and repairs needed
Submitted claims to several contract companies and get approval
Ordered parts for customers and schedule service dates for them
Took required classes to become certified as a Chrysler Service Advisor
Worked with technicians to get cars completed within the expected timeframe.
Senior Project Manager
Automated Logic
03.2018 - 09.2018
Performed project takeoffs, reviewing project drawings and Specifications to ensure compliance with contract requirements
Developed and presented a project manager workshop and taught over 500 internal project managers
Submittal Review and Approval
Created Subcontractor Scope of Work Statements and bid review/negotiations with sub-contractors
Developed and manage project construction schedules to meet completion dates
Coordinated with other trades
Managed Subcontractors
Scheduled and manage direct manpower
Scheduled and coordinate material orders and delivery
Submitted Approved Applications for Payment
Followed-Up on payments to ensure payment is timely and within contract provisions
Identified, priced, and executed Change Orders and Claims on assigned projects
Embraced and supported Company and Project Safety requirements
Completed projects on budget, on time, and within the specifications, drawings, and contract requirements.
Project Manager
Innovari
06.2017 - 01.2018
Managed all day-to-day efforts and activities associated with the assigned IEP utility program
Established National Account Programs with BMS/EMS manufacturers
Managed design projects, including developing schedules to meet goals and timelines
Prepared weekly and monthly reports for internal and external communication
Continuously assessed project progress to goal and develop creative solutions to additional information.
Senior Project Manager
Vertiv (Formerly Liebert Corporation)
09.2015 - 06.2017
Managed development projects from concept to customer delivery
Managed the largest outdoor unit that Vertiv manufactured in approximately 12 months from concept to customer delivery
Used a seven-step project management process which included senior management review and approval for each step
Created project schedules with Microsoft Project and assigned resources, due dates, and percent complete and updated schedules weekly throughout the project
Reviewed Subcontractors performance and wrote subcontracts for work to be performed.
Director of Operations
Automated Logic
04.2000 - 09.2015
Sold over $14 Million dollars of controls (ten months) while filling in as the Lead Sales Representative
Assumed branch manager responsibilities for North Carolina for approximately one year while we sought the appropriate replacement
Attended sales conferences and developed sales presentations and demos
Managed locations in Georgia, Virginia, Florida, Wisconsin and North Carolina
Developed and taught a Project Management workshop for the field
Improved profitability and customer satisfaction
Worked with the branch manager in the Florida location to establish standards, manage projects, and get the branch organized and processes in place.
Operations Manager
Automated Logic
04.2000 - 09.2015
Managed a group of seven Project Managers, a Technician Supervisor, and twenty Technicians who did approximately $18.5 million dollars of work
Addressed day to day project issues satisfactorily
Reviewed and signed booking packages and subcontracts
Conducted monthly one on one project reviews with all project managers
Lead project turnover meetings and weekly project site visits were conducted
Organized safety reviews and carried out exams monthly.
Project Manager
Automated Logic
04.2000 - 09.2015
Managed multiple projects ranging from $100,000 to $5,000,000 with varying scopes of work
Consistently managed over $5,500,000 worth of work per year with an increase in profitability and customer satisfaction
Performed project takeoffs (using drawings, specifications, GC's schedule, submittal drawings, etc...) and revised drawings with senior engineer responsible for project before submission
Developed project schedules using Microsoft Project and reviewed with GC to gain approval
The project schedule was updated weekly and used throughout the project to ensure an on-time completion
Reviewed any non-standard and special jobsite related issues with GC and developed a plan to minimize the impact to the work
Met with prospective subcontractors and wrote subcontracts to the ones that could perform the job within the budget and timeframe assigned
Took all daily filed reports and summarized the information to give to the GC either weekly or monthly
Developed and kept current Punch Lists with the task, expected due date, actual completion date, and an acceptance by the GC, customer, or both
Performed safety tool box meetings, project status meetings, and worked with all subcontractors to improve communications and meet the completion date
Met with customer and GC to ensure that we were meeting or exceeding their requirements for the project
Also met daily with my subcontractors, engineers, and technicians to keep current on project progress and worked with other subcontractors to get the things done to complete our tasks on time
Answered RFI's or sent the RFI to the senior engineer responsible for the project to answer
When claims or Change Orders were submitted, the Change Order and claim proposals were put together and submitted to GC for review, comment, and approval
Submitted monthly Certificates of Payment applications, sometimes with GMAX documentation and supporting invoices when needed
Met monthly with senior management to review costs to date, costs expected in future, and any project related issues
Performed check-out, commissioning, and project closeout
The commissioning documents were developed by the subcontractors and myself on certain projects.
Sales Support Manager
Liebert Corporation
04.1984 - 04.2000
Responsible for a sales support staff that executed software and graphic packages for customers
Programed and test HVAC monitoring hardware and software.
Product Specialist
Liebert Corporation
04.1984 - 04.2000
Responsible for 24/7 support for a nationwide field service organization
Developed, implemented, and taught improved installation and service offerings
Developed and implemented a new product beta-testing program.
Manufacturing Engineer
Liebert Corporation
04.1984 - 04.2000
Responsible for support of manufacturing staff, release of new products, release of revised products, and cost improvements for all products.
Technician
Liebert Corporation
04.1984 - 04.2000
Responsible for support of testing staff and all testing equipment for the UPS product line.