Bryan Bedolla
Gardnerville,NV
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Service Advisor
Lexus of Fremont
Fremont, CA
03.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Express Service Advisor
Lexus of Fremont
Fremont, CA
06.2022 - 03.2023
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- De-escalated irate customers with communication skills and sales expertise.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Reduced process lags by training employees on best practices and protocols.
- Replenished and arranged items to maintain appearance.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and provided them with information regarding service options.
- Maintained accurate customer records, including contact information and vehicle history.
- Assisted technicians in diagnosing mechanical issues with vehicles.
- Reviewed repair orders for accuracy and completeness prior to customer pick up.
- Communicated effectively with customers to explain technical automotive terminology and processes.
- Verified that all work performed was completed correctly and met quality standards.
- Provided estimates of costs for services requested by customers.
- Informed customers of any additional maintenance or repairs needed on their vehicles.
- Ensured customer satisfaction by responding promptly to inquiries and complaints.
- Collaborated with other departments to ensure timely completion of tasks.
- Promoted additional products and services offered by the dealership.
- Recommended additional, useful services to customers to increase overall sales.
- Captured guest product needs and supplied updates throughout entire process.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Sales Support
Lexus of Fremont
Fremont, CA
10.2021 - 06.2022
- Washed wide range of vehicles each day.
- Inspected vehicle to verify pristine appearance for customer.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Cleaned and polished vehicle windows.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Handled account payments, collected cash and processed credit card charges.
- Kept digital logs updated with cars, locations and special customer information.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Assigned numbered tags to customers and vehicles.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Responded to questions about local area and company services.
- Greeted customers and opened car doors to enhance service.
Service Porter Lead
Lexus of Fremont
Fremont, CA
04.2019 - 10.2021
- Contributed to service ticket writing and tagging of customer vehicles.
- Supported parts department with deliveries and pickups.
- Tracked and documented completed duties.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Maintained inventory of necessary supplies.
- Provided transport for customers and dealership personnel
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Traveled to local vendors to pick up supplies or equipment repairs.
- Secured buildings by locking rooms and main entrance doors and setting alarms.
- Moved and worked with vehicles to support sales activities.
- Drove vehicles to different areas of dealership to meet display standards.
Shopper
Amazon
Fremont, CA
07.2018 - 03.2019
- Satisfied customers with quick, accurate service under tight deadlines.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Completed pickup and shopping orders for customers within local area.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Listened to customer needs to identify and recommend best products and services.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Assisted teammates with daily tasks during peak periods.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
Detailer
Magnussen's Lexus Of Fremont
Fremont, CA
08.2015 - 05.2018
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Vacuumed car interiors to remove dirt and debris.
- Washed wide range of vehicles each day.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Drove vehicles to or from workshops or customer workplaces or homes.
Backroom Team Member
Target
Hayward, CA
08.2014 - 07.2015
- Counted inventory stock and recorded merchandise quantities.
- Organized goods on stockroom shelves for safe storage.
- Helped customers by assisting them with any questions or concerns about the merchandise or experience in the store.
- Sorted and moved products using conveyor system.
- Reported damaged goods and shipment concerns to supervisor.
- Helped train new employees by explaining procedures and daily duties.
- Transported merchandise loads or pallets using forklift.
- Loaded and unloaded merchandise from trucks.
- Packed and labeled order shipments.
- Stocked shelves by unloading and arranging merchandise.
- Fulfilled merchandise requests by locating and pulling items.
- Added price tags and stickers to items using pricing gun tools.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Helped customers load bulky and heavy items into vehicles after purchase.
Education
High School Diploma -
Chabot College
Hayward, CASkills
- Parts Department Support
- Ensuring Customer Satisfaction
- Vehicle Inspection and Transport
- Customer Engagement
- Safe Driving
- Service Team Collaboration
- Vehicle Cleaning
- Clean Driving Record
- Equipment and Vehicle Storage
- Problem-Solving
- Strong Work Ethic
- Customer Service
- Hand Tool Knowledge
- Maintenance Scheduling
- Valid Driver's License
- Critical Thinking
- Punctual and Dependable
- Quick Learner
- Mechanical skills
- Worksite Safety
- Superb Interpersonal Skills
- Team Player
- Technology Specialist
- Communicative
Languages
Spanish
English
Timeline
Service Advisor
Lexus of Fremont
03.2023 - Current
Express Service Advisor
Lexus of Fremont
06.2022 - 03.2023
Sales Support
Lexus of Fremont
10.2021 - 06.2022
Service Porter Lead
Lexus of Fremont
04.2019 - 10.2021
Shopper
Amazon
07.2018 - 03.2019
Detailer
Magnussen's Lexus Of Fremont
08.2015 - 05.2018
Backroom Team Member
Target
08.2014 - 07.2015
High School Diploma -
Chabot College
Similar Profiles
Thomas DawThomas Daw
Lead Dispatcher at Lexus Of FremontLead Dispatcher at Lexus Of Fremont
Ryan Sean BondocRyan Sean Bondoc
Customer Experience Manager at Lexus of FremontCustomer Experience Manager at Lexus of Fremont
Nathan San Juan OlarioNathan San Juan Olario
Service Drive Porter at Audi Fremont - OptimaService Drive Porter at Audi Fremont - Optima