BRYAN BERGER
Ballwin,MO
Summary
High-achieving customer service associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Overview
13
13
years of professional experience
Work History
Customer Experience Manager
Five Below
Chesterfield, MO
09.2022 - Current
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led team engagement to assist cross-functional departments and achieve goals.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Help Desk Support
Rose International
Chesterfield, MO
07.2019 - 08.2022
- Cultivated strong value-added relationships with agents daily by delivering product knowledge to drive business development.
- Provided advice and front-line expertise to internal sales agents in order to improve team, service and procedural standards.
- Achieved high quality marks on quality assurance evaluations through working hand in hand with the call quality team.
- Troubleshot retail business orders to ensure their due dates for installation could be met.
Retention Specialist
Convergys Corporation
Arnold, MO
01.2018 - 06.2019
- Provided accurate and appropriate information in response to customer inquiries.
- Developed effective relationships with all call center departments through clear communication.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assistant Manager
Fannie May Confections
Des Peres, MO
01.2011 - 12.2017
- Received promotion from key holder to assistant manager
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Skills
- Creative problem solver
- Proficient in cash management
- MS Windows proficient
- POS systems expert
- Exceptional communication skills
- Conflict resolution proficiency
- Call control skills
- Training experience
- Call documentation skills
- Technical troubleshooting
- Schedule management
Timeline
Customer Experience Manager
Five Below
09.2022 - Current
Help Desk Support
Rose International
07.2019 - 08.2022
Retention Specialist
Convergys Corporation
01.2018 - 06.2019
Assistant Manager
Fannie May Confections
01.2011 - 12.2017
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