Bryan Bilansky
Muskego
Summary
Adept at fostering strong relationships and enhancing customer satisfaction, I excelled in workplace safety and project scheduling at Ferguson Enterprises LLC. My proactive approach led to significant improvements in efficiency and team cohesion, leveraging my skills in quality assurance and relationship development to exceed targets and drive business growth.
Overview
13
13
years of professional experience
Work History
Custom Countertop Manufacturer Foreman
TriForm Tops
03.2021 - Current
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with raw materials to develop complete and commercially viable products.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
- Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
- Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.
- Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.
- Maintained high levels of customer satisfaction by ensuring product quality consistently met or exceeded standards.
- Reviewed blueprints and drafted shop drawings for production
Operations Coordinator
Ferguson Enterprises LLC
09.2020 - 01.2021
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Boosted productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Worked with vendors to make purchases and reconcile invoices.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Local safety team leader, coordinated fire inspections, CPR certifications, renewal of eyewash stations, and managed general safety of local team.
Counter Supervisor
Ferguson Enterprises LLC
08.2017 - 09.2020
- Ferguson liaison to homeowners, tradesmen, and management for a variety of companies.
- Worked with Ferguson showroom on large scale new home and renovation projects.
- Worked with sales team and management to continually enhance the customer experience
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Organized team-building events to foster camaraderie among employees, contributing to a positive work environment.
- Approved volume discounts and pricing adjustments, resolving contentious pricing discrepancies with customers.
- Created visually appealing displays showcasing products effectively which led to an increase in impulse purchases.
- Collaborated with management to develop and implement strategies for improving overall counter performance.
- Boosted sales with effective product promotion and upselling techniques.
- Conducted regular performance evaluations, offering constructive feedback to staff members for continuous improvement opportunities.
- Managed cash register transactions, ensuring accuracy and proper handling of cash deposits.
- Coached team members to deliver exceptional customer service, leading to repeat business and positive reviews.
- Managed overall operation of wholesale and retail counter for productive counter operations.
- Reduced wait times by optimizing employee schedules based on peak hours and anticipated demand.
- Streamlined counter operations for increased efficiency through regular staff training and procedure updates.
- Maintained accurate inventory levels, conducting routine audits and placing orders as needed.
- Monitored merchandising, organization and appearance of wholesale and retail counters.
- Provided excellent communication between team members by hosting weekly meetings discussing goals progress challenges faced during the week.
- Assisted in the hiring process by interviewing potential candidates and providing feedback to management on their suitability for the role.
- Monitored employee productivity regularly identifying areas for improvement that ultimately increased overall efficiency.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Prioritized safety maintaining a safe working environment through enforcement adherence to protocols and regular equipment checks.
- Managed multiple tasks in high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Processed customer orders and accurately entered into order system.
- Responsible for $550,000-950,000 in sales monthly
Inside Sales Representative
Ferguson Enterprises LLC
07.2013 - 03.2014
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
Inside Sales Representative
Ferguson Enterprises LLC
04.2012 - 07.2013
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Trainee
Ferguson Enterprises LLC
09.2011 - 04.2012
- Assisted in developing promotional materials that accurately represented our products'' unique selling points for prospective clients.
- Built a robust pipeline of potential clients through diligent prospecting efforts both online and offline.
- Maintained up-to-date knowledge of industry trends by attending training sessions regularly, applying insights gained into daily work routines.
- Participated actively in weekly sales meetings, sharing insights about customer preferences to inform team strategy.
- Supported the development of new sales trainees by sharing best practices and offering guidance when needed.
- Identified areas for improvement in the sales process, presenting suggestions to management for increased efficiency.
- Managed multiple projects simultaneously under tight deadlines while maintaining attention to detail.
- Worked closely with other departments to ensure seamless communication and coordination throughout the sales process.
- Collaborated with the sales team to create targeted marketing strategies that effectively reached our desired audience.
- Implemented feedback from management to continuously improve sales techniques and overall performance.
- Managed customer expectations and helped navigate sales processes.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Generated reports to track sales activity and performance.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Science - History
University of Wisconsin, Madison
Madison, WI05-2011
Skills
- Workplace safety
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Inventory oversight
- Project scheduling
- Logistics coordination
- Quality assurance oversight
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
Timeline
Custom Countertop Manufacturer Foreman
TriForm Tops
03.2021 - Current
Operations Coordinator
Ferguson Enterprises LLC
09.2020 - 01.2021
Counter Supervisor
Ferguson Enterprises LLC
08.2017 - 09.2020
Inside Sales Representative
Ferguson Enterprises LLC
07.2013 - 03.2014
Inside Sales Representative
Ferguson Enterprises LLC
04.2012 - 07.2013
Sales Trainee
Ferguson Enterprises LLC
09.2011 - 04.2012
Bachelor of Science - History
University of Wisconsin, Madison
Similar Profiles
Gabriella WrightGabriella Wright
House Keeping at Tops Conference Centre, Stanwell TopsHouse Keeping at Tops Conference Centre, Stanwell Tops
Frances StovallFrances Stovall
Bartender at Tops Bar & GrillBartender at Tops Bar & Grill
Christian OzolinsChristian Ozolins
Stock Room Associate at Tops Friendly MarketsStock Room Associate at Tops Friendly Markets