Bryan Black
Houston,United States
Summary
Results-driven Account Manager and Business Development professional with 10+ years of experience in B2B sales, strategic account management, and client relationship building. Proven ability to increase revenue and drive business growth through sales optimization, contract negotiations, and cross-functional collaboration. Highly skilled in using CRM tools like Salesforce & Zoom B2B, with expertise in project management, lead generation, and customer retention. Adept at delivering tailored solutions that align with client needs, resulting in long-term partnerships and customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Ride Share & Delivery Driver
Uber
01.2023 - Current
- Remote
Business Development & Key Account Manager
eCircular
01.2024 - 01.2025
- Hybrid
- Developed strategic relationships with key accounts to enhance customer retention and loyalty.
- Built and maintained strong client relationships to drive business growth.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Managed complex negotiations with key accounts, securing long-term partnerships.
Enterprise Account Manager & Business Development Executive
TechnoCycle
04.2011 - 06.2021
- Spearheaded enterprise sales strategies and managed a portfolio of high-value accounts, including several Fortune 500 clients, leading to a 30% increase in annual revenue.
- Conducted sales presentations, product demos, and client negotiations, consistently exceeding sales targets and delivering solutions that meet both client and company objectives.
- Utilized Salesforce CRM to track sales pipeline, manage client interactions, and analyze sales performance metrics, resulting in improved lead conversion rates.
- Drove customer retention by identifying and addressing client needs, resulting in a 95% customer satisfaction rate and repeat business.
- Coordinated cross-functional teams in the execution of key projects, managing project timelines, budgets, and logistics to ensure successful project delivery.
- Organized and executed corporate events and trade shows, enhancing brand awareness and generating new sales opportunities.
- Hybrid
Management Staff & Bartender
Firehouse Saloon
11.2008 - 04.2011
- On-site
- Crafted signature cocktails adhering to established recipes and customer preferences.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed engaging customer interactions to foster loyalty and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
General Management
Big Woodrow's
02.2006 - 08.2008
- On-site
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Bar Manager & Bartender
Sam Houston Hotel
01.2004 - 01.2006
- On-site
- Developed cocktail menu, incorporating seasonal ingredients to enhance guest experience.
- Established relationships with local suppliers to source high-quality beverages at competitive prices.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed knowledge of drink recipes and ingredients for customer satisfaction.
- Managed inventory levels, ordering supplies as necessary for uninterrupted service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Completed requisitions to maintain required stock par levels.
Bartender
Sam's Boat
10.2001 - 11.2003
- On-site
- Developed strong relationships with regular patrons, contributing to a welcoming bar environment.
- Managed inventory levels, ensuring optimal stock for high-demand periods while minimizing waste.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Manager & Bartender
Daiquiri Factory
07.1999 - 09.2001
- On-site
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed and maintained positive relationships with regular patrons to boost repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Accounting Clerk
Bechtel Corporation
02.1997 - 07.1999
- On-site
- Developed and implemented improved filing systems, increasing efficiency in document management processes.
- Evaluated existing processes, recommending enhancements that aligned with organizational objectives and compliance standards.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
Some College (No Degree) - Business Management
University of Houston
Houston, TXDiploma -
Memorial High School
Houston, TX1992
Skills
- Sales & Business Development: B2B Sales, Account Management, Strategic Partnerships, Lead Generation, New Business Acquisition, Client Retention, Cold Calling
- Customer Relationship Management (CRM): Salesforce, CRM Tools, Client Engagement, Customer Support, Relationship Management
- Project & Event Management: Project Planning, Cross-Functional Leadership, Logistics Coordination, Event Execution
- Negotiation & Closing Skills: Contract Negotiation, Solution Selling, Pricing Strategy, Deal Structuring
- Leadership & Team Development: Team Leadership, Mentorship, Training & Development
- Technical Proficiency: Sales Support Tools, Microsoft Windows
- Positive attitude
- Customer service
- Valid Driver's license
- Attention to detail
- Safe driving
- Advanced planning
- Dependable and reliable
- Vehicle inspection
Certification
NAID Certified – January 2020 to Present
Languages
English – Expert Proficiency
Timeline
Business Development & Key Account Manager
eCircular
01.2024 - 01.2025
Ride Share & Delivery Driver
Uber
01.2023 - Current
Enterprise Account Manager & Business Development Executive
TechnoCycle
04.2011 - 06.2021
Management Staff & Bartender
Firehouse Saloon
11.2008 - 04.2011
General Management
Big Woodrow's
02.2006 - 08.2008
Bar Manager & Bartender
Sam Houston Hotel
01.2004 - 01.2006
Bartender
Sam's Boat
10.2001 - 11.2003
Manager & Bartender
Daiquiri Factory
07.1999 - 09.2001
Accounting Clerk
Bechtel Corporation
02.1997 - 07.1999
Some College (No Degree) - Business Management
University of Houston
Diploma -
Memorial High School
Additional Information
- 10+ years of expertise in client relationship management, with a focus on Fortune 500 companies in Houston, TX and across the U.S.
- Highly adept in solution-oriented sales, focused on driving business outcomes and delivering measurable results.
- Proven ability to optimize sales processes, improve customer satisfaction, and leadership over high-performing teams.
- Known for excellent communication skills, building rapport, and anticipating client needs to deliver exceptional service.