BRYAN BOLANOS
Miami,FL
Summary
Dynamic bar supervisor with extensive experience at Moxy South Beach Hotel, excelling in team leadership and customer service. Proven ability to enhance guest satisfaction through effective communication and efficient inventory management. Bilingual in English and Spanish, I thrive in high-pressure environments, ensuring seamless operations and memorable experiences for all patrons.
Overview
12
12
years of professional experience
Work History
Bar Supervisor / Bartender
Moxy South Beach Hotel
Miami, USA
02.2021 - Current
- Supervise daily bar operations while actively bartending during regular service and high-volume shifts.
- Lead and support bartenders, barbacks, and other bar staff to ensure smooth and efficient operations.
- Train and coach bartenders on service standards, product knowledge, cleanliness, and company policies.
- Prepare cocktails, beer, wine, and other beverages while providing excellent guest service.
- Supported special events and high-volume operations, ensuring seamless service delivery.
- Resolved guest concerns professionally, enhancing overall guest satisfaction.
- Managed staff schedules to ensure adequate coverage during shifts., shift coverage, and breaks to optimize daily labor management.
- Monitor inventory, complete requisitions, and ensure proper stocking and organization of all bar areas.
- Assist management with daily opening and closing procedures and overall bar operations.
Bartender / Banquet
The Roxy Hotel
New York, USA
09.2018 - 09.2020
- Prepared standard mixed drinks and poured wine and beer efficiently to enhance customer satisfaction.
- Took orders and served food and beverages to ensure a positive dining experience for customers.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Assisted customers with their orders and inquiries in a timely manner. in a friendly and helpful manner.
Bartender
Gansevoort Park Ave
New York, USA
05.2014 - 09.2020
- Managed daily operations of service bar, enhancing customer satisfaction through attentive service.
- Served drinks efficiently in high-volume bar setting, directly meeting customer demands and maintaining flow of service.
- Communicated cocktail menu options to guests in order to facilitate guests' decision-making.
- Created welcoming environment for guests, fostering memorable experiences that encouraged return visits.
- Ability to move quickly and multitask in an outdoor environment serving hotel guests and walk in guests alike.
- Handling of cash and credit card transactions through POS system.
- Collect payment and handle a cash register while also overseeing and verifying credit card settlements and tip distribution.
- Opening restaurant for service, setting up the bar and lounge area.
Education
Business Administration
Miami Dade College
Miami, FL01-2014
Skills
- Customer service
- Inventory management
- Staff scheduling
- Team leadership
- Multitasking efficiently
- Computer competency
- Bilingual English and Spanish
- Communication expertise
- Work ethic
Timeline
Bar Supervisor / Bartender
Moxy South Beach Hotel
02.2021 - Current
Bartender / Banquet
The Roxy Hotel
09.2018 - 09.2020
Bartender
Gansevoort Park Ave
05.2014 - 09.2020
Business Administration
Miami Dade College