BRYAN BORDENIUK
Summary
Results-oriented Sales Professional with over 5 years of experience in client relationship management and revenue growth. Exceeds sales targets through strategic account management and customized solutions. Identifies client needs and delivers value by leveraging industry insights. Focused on cultivating long-term partnerships that enhance customer satisfaction and align with organizational objectives.
Overview
13
13
years of professional experience
Work History
Service Center Manager
Applied Industrial Technologies
Cedar Rapids, IA
12.2024 - Current
- Managed full service center operations with P&L responsibility, driving financial performance and controlling expenses.
- Reduced aged receivables from 20% over 180 days past due to 0% over 60 days by leading collections efforts, negotiating payment resolutions, and enforcing accountability—directly supporting cash flow and financial accuracy
- Achieved 100%+ freight cost recovery by auditing charges, identifying billing discrepancies, and working with vendors and customers to recover costs
- Improved on-time delivery from 80% to 98%+ by identifying process gaps, expediting critical orders, and implementing workflow improvements
- Investigated and resolved complex customer issues and order discrepancies, ensuring accurate documentation, timely resolution, and high customer satisfaction
- Led, trained, and developed a team of Customer Service Representatives, improving performance, accountability, and service quality through coaching and structured development
- Evaluated key performance metrics and operational data to identify trends, mitigate risks, and implement corrective actions
- Partnered with Account Managers to assess customer needs, resolve disputes, and retain business—strengthening negotiation and relationship management skills
- Managed vendor relationships and coordinated with internal/external stakeholders to ensure timely and accurate order fulfillment - this includes negotiating lower price/better delivery with vendors ensuring we capitalize best possible margin and chance to win business
- Ensured compliance with company policies and procedures while maintaining accurate records, reports, and financial documentation
- Prepared and analyzed monthly operational and financial reports, identifying variances and recommending improvements
- Fostered high-performance, team-oriented environment focused on accountability and responsiveness, contributing to improved customer satisfaction.
Forklift Operator
Ryder Integrated Logistics
Cedar Rapids, IA
10.2023 - 12.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Utilized RF running SAP to fulfill orders, receive products, and move inventory with 100% accuracy.
- Consistently achieved beyond 100% efficiency on inbound and outbound shipments.
- Maintained clean and organized warehouse by removing debris and returning unused pallets to designated areas, supporting safe operations.
- Inspected forklifts before each shift and reported issues promptly, ensuring safe operating conditions.
- Worked with team members to complete tasks efficiently, contributing to timely fulfillment of orders.
Inside Sales Supervisor
Nilfisk Pressure-Pro, LLC
Fort Pierce, FL
05.2020 - 10.2022
- Oversaw team of 8 inside sales representatives and led staff to exceed sales goals.
- Managed work schedules and assigned specific duties to optimize team performance
- Hired, trained, and evaluated personnel to build a skilled sales team
- Developed sales team through motivation, counseling, and product knowledge education to enhance sales capabilities.
- Utilized CRM software such as Salesforce to track leads, manage contacts, and to ensure consistent follow-up in the sales cycle
- Heavily involved in the sales team structure as business grew from $45m/year revenue to $60m/year.
- Prepared sales & inventory reports for management & budget departments
Inside Sales Representative
Nilfisk Pressure-Pro, LLC
Fort Pierce, FL
06.2017 - 05.2020
- Drove sales by providing application-specific technical knowledge and recommending optimal product selections
- Managed high-volume customer calls, emails, faxes, and orders with 100% accuracy to enhance customer satisfaction
- Resolve customer complaints professionally and with empathy
- Maintain and grow professional relationships with customers by providing excellent service
- Bridged gap between customers and internal departments to ensure transparency and improve service delivery
- Ensured continuity of sales operations by serving as temporary Sales Manager while maintaining client relationships.
- Served on the core team for the ERP implementation, utilizing my knowledge of workflow, sales procedures, and warehousing logistics.
- Honored with an award for exceptional performance in 2018.
Assistant Warehouse Manager
Nilfisk Pressure-Pro, LLC
Fort Pierce, FL
03.2015 - 06.2017
- Ensured inventory integrity by performing stock counts, investigating discrepancies, and adjusting errors, achieving 150% of inventory counted with less than 10% variance
- Provided direction to shipping and receiving teams
- Provided training and technical knowledge to warehouse teams
- Fostered positive environment and urgency among warehouse staff
- Created a double check procedure to maintain quality standards and ensure order accuracy
- Communicated with the sales team regarding problematic orders and resolved issues.
- Mediated personnel conflicts with understanding, discretion, and professionalism
- Monitor the facility to ensure that it remains safe, clean, and organized
- Managed the maintenance and repair of fleet delivery trucks.
Warehouse Clerk
Nilfisk Pressure-Pro, LLC
Fort Pierce, FL
09.2013 - 03.2015
- Picked, packed, and shipped orders to customers accurately and on time
- Received and stocked inbound freight, ensuring accurate inventory management
- Operated forklift to efficiently move and organize pallets within warehouse facility.
- Maintained clean, organized, safe working environment, supporting operational efficiency
Skills
- ERP systems
- Microsoft Dynamics and SAP
- Baan/Infor LN
- SalesPad
- Salesforcecom
- Service quality
- Leadership development
- Analytical skills
- Creative problem solving
- Thrives under pressure
- Effective communication
- Interpersonal relations
- Conflict resolution
- Microsoft Office proficiency
Timeline
Service Center Manager
Applied Industrial Technologies
12.2024 - Current
Forklift Operator
Ryder Integrated Logistics
10.2023 - 12.2024
Inside Sales Supervisor
Nilfisk Pressure-Pro, LLC
05.2020 - 10.2022
Inside Sales Representative
Nilfisk Pressure-Pro, LLC
06.2017 - 05.2020
Assistant Warehouse Manager
Nilfisk Pressure-Pro, LLC
03.2015 - 06.2017
Warehouse Clerk
Nilfisk Pressure-Pro, LLC
09.2013 - 03.2015