Bryan Borge
Miami,FL
Summary
Responsible Receptionist/Teller proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist / Administrative Assistant
First Service Residential
10.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.
- Ability to multitask effectively in fast-paced environment.
- Answering multi-line phone systems and maintaining office equipment.
- Monitored cameras on daily basis to adhere to security measures and procedures.
- Maintained confidentiality of resident’s personal information and building records.
- Daily property inspections to ensure no signs of possible break-ins and potential hazards.
Customer Service Associate / Teller
CVS Pharmacy, Retail
02.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greet customers in friendly and courteous manner, addressing inquiries and providing assistance with their purchases. Handle customer complaints and resolve issues professionally.
- Accurately receive and process cash, credit card, and check payments from customers. Verify authenticity of payments and provide correct change.
- Operate electronic cash registers and POS systems efficiently. Ensure all transactions are accurately recorded.
- Maintain organized and balanced cash drawer. Reconcile daily cash and transactions, reporting any discrepancies to management.
- Stay informed about products and services offered, as well as any promotions, to effectively answer customer questions and cross-sell when appropriate.
- Be vigilant and adhere to loss prevention protocols to prevent theft or fraudulent activities at cashier station.
- Maintain accurate transaction records, including end-of-day reports, returns, and exchanges. Prepare and complete all necessary paperwork for daily reconciliation.
- Assist in monitoring and maintaining inventory levels at point of sale, notifying relevant departments when stock is low.
- Ensure that cashier station is clean, organized, and stocked with essential supplies such as receipt paper, bags, and payment processing equipment.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL06.2024
Skills
- Supply Management
- Customer Service
- Administrative Support
- Cash Handling
- Skilled in Microsoft Office
- Proficient in Java & C
- Sensitive Information Handling
- Listening Skills
- Mentoring
- Proficient in English & Spanish
Certification
Security Officer Class D Florida License
Timeline
Front Desk Receptionist / Administrative Assistant
First Service Residential
10.2021 - Current
Customer Service Associate / Teller
CVS Pharmacy, Retail
02.2020 - 10.2021
Bachelor of Arts - Computer Science
Florida International University
Security Officer Class D Florida License
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