Bryan Bright
Jacksonville,FL
Summary
Detail-oriented IT Support Specialist with over 14 years of experience in user provisioning, system troubleshooting, and account management. Proven track record of reducing average ticket resolution time by 20%, enhancing operational efficiency. Expertise in installing and configuring computer systems, diagnosing hardware and software issues, and supporting application roll-outs. Committed to delivering high-quality technical support that minimizes downtime.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Information Technology Help Desk Analyst II
Subsplash
10.2023 - Current
- Provide technical support to all of our end users, achieving a 20% reduction in average ticket resolution time, resulting in increased efficiency, and minimized downtime.
- Provided computer setup and support for new employees, ensuring a seamless onboarding process and productivity from day one.
- Triaged IT-related issues, account management such as password resets, lockouts, and the creation of new hire accounts.
- On-call support for software and hardware issues.
- Provide full life-cycle user provisioning and administration for all operational and IT products.
- Develop and maintain a working knowledge of the integrations available and currently in place for all information systems.
- Review and analyze technology adoption and operational data to assist with the creation of policies and processes to improve property and company performance.
- Assist with the creation and enforcement of information security policies and disaster recovery efforts.
- Maintain the Corporate Vendor Management database, and conduct annual audits to ensure all corporate vendors are compliant with cybersecurity policies.
Information Technology Support Specialist-Contract
ZRS Management
06.2023 - 10.2023
- Provide full life-cycle user provisioning and administration for all Operational/IT products.
- Develop and maintain a working knowledge of the integrations Available and currently in place for all information systems.
- Review and analyze technology adoption and operational data to. Assist with the creation of policies and processes to improve property and company performance.
- Assist with the creation and enforcement of information security. Policies and disaster recovery efforts.
- Maintain the Corporate Vendor Management database. conduct annual audits to ensure all corporate vendors are Compliant with cybersecurity policies, provided technical support to all of our end users, achieving a 20% reduction in average ticket resolution time, resulting in increased efficiency and minimized downtime.
- Provided computer setup and support for new employees, ensuring a seamless onboarding process and productivity from day one.
- Triaged IT-related issues, account management such as password resets, lockouts, and the creation of new hire accounts.
- On-call support for software and hardware issues.
- Provide full life-cycle user provisioning and administration for all operational and IT products.
- Develop and maintain a working knowledge of the integrations available and currently in place for all information systems.
- Review and analyze technology adoption and operational data to assist with the creation of policies and processes to improve property and company performance
- Assist with the creation and enforcement of information security policies and disaster recovery efforts.
- Maintain the Corporate Vendor Management database, and conduct annual audits to ensure all corporate vendors are compliant with cybersecurity policies.
Intune Mobile Expert
McGrath RentCorp
03.2022 - 04.2023
- Support Premiere Microsoft customers in the Implementation of Intune/Azure mobile device management with office 365/Exchange hybrid environments
- Develop, deploy and manage mobile applications and mobile application management policies with Azure including MAM and MAMWE
- Subject matter expert for Apple iOS APN certificates as well as the Apple device enrollment program (DEP), Configuration Manager and the implementation with cloud services
- Proficient in on-premise to cloud as well as cloud to on-premise migrations
- Manage and maintain Verizon and AT&T business accounts
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Collaborated with colleagues in both domestic and international support facilities
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Senior Information Technology Specialist
Eat Just, Inc.
10.2021 - 02.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with colleagues in both domestic and international support facilities.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Information Technology Support Specialist II
Zillow
12.2019 - 10.2021
- Working efficiently with users to identify the root cause of issueswith hardware, software, break/fix issues, connectivity, peripherals, and IT services.
- Taking on task work within our enterprise systems andapplications - provisioning accounts, troubleshooting issues inActive Directory, O365, Shoretel, Mitel and Genesys, SCCM,Salesforce, Jamf, Okta and Service Now.
IT Support Engineer
Expedia Group
08.2018 - 12.2019
- Provides IT desktop support to the relevant end-user community in the location/region. This includes all desktop computing hardware, software, and peripherals.
- Makes timely and accurate diagnoses of system-related problems, determining the differences between hardware, software, and network-related issues, and works in conjunction with the Global Service Desk and other IT operations and engineering groups to provide resolution.
Technology Support Technician
Lexington County School District One
01.2017 - 08.2018
- Repair existing personal computers, mobile computing devices, printers, file servers, and install necessary software throughout the district.
- Perform network cabling for district buildings as needed.
Infrastructure Technician II
SCANA Corporation
09.2011 - 01.2017
- Utilization of Active Directory to maintain computers and users on the company's network.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Education
Computer Science -
University of South Carolina
Skills
- Active Directory
- Audio-Visual Systems
- AV Support
- Business Administration
- Communication
- Computer Technology
- Customer Relationship Management
- Customer Service
- Cybersecurity
- Cybersecurity Training
- Data Analysis
- Data Validation
- Disaster Recovery
- Endpoint Management
- Hardware Setup
- Information Security
- Information Technology
- Intune Mobile
- Inventory Management
- Jamf
- Merchandising
- Microsoft Exchange
- Mitel
- Networking
- O365
- Okta
- OS X
- Policy Creation
- Problem Solving
- Process Documentation
- Process Improvement
- Project Management
- Salesforce
- SCCM
- Service Now
- Shoretel
- Software Implementation
- System Roll-outs
- Team Building
- Team Collaboration
- Technical Support
- Technology Evaluation
- Ticket Management
- Time Management
- Training
- Troubleshooting
- User Provisioning
- Vendor Management
Certification
- Jamf Certified Associate - Jamf Pro
- Introduction to ITSM - Atlassian
- Setting up ITSM Projects in Jira
Timeline
Information Technology Help Desk Analyst II
Subsplash
10.2023 - Current
Information Technology Support Specialist-Contract
ZRS Management
06.2023 - 10.2023
Intune Mobile Expert
McGrath RentCorp
03.2022 - 04.2023
Senior Information Technology Specialist
Eat Just, Inc.
10.2021 - 02.2022
Information Technology Support Specialist II
Zillow
12.2019 - 10.2021
IT Support Engineer
Expedia Group
08.2018 - 12.2019
Technology Support Technician
Lexington County School District One
01.2017 - 08.2018
Infrastructure Technician II
SCANA Corporation
09.2011 - 01.2017
Computer Science -
University of South Carolina
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