Summary
Overview
Work History
Education
Skills
Certification
Interests
Technology And Tools
Timeline
Generic

Bryan Bristol

Casselberry,FL

Summary

Strategic learning and development leader with 8+ years of experience designing, implementing, and leading training programs across the insurance, healthcare, and service industries. Proven ability to align instructional design with business outcomes, develop cross-functional training teams, and deliver measurable improvements in operational performance. Experienced in building high-impact learning experiences for front-line workers, service technicians, and customer-facing professionals. Passionate about using data, technology, and engagement strategies to create innovative learning environments that support employee development and customer satisfaction.

Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones. Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives. Program management professional with history of driving projects to successful completion. Known for fostering team collaboration and delivering results in dynamic environments. Proven expertise in risk management and resource allocation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Program Manager

Open House / Frontline Insurance
01.2023 - Current
  • Designed and led internal training programs to streamline policy handling, improve onboarding, and upskill junior staff across sales and operations teams.
  • Collaborated with department heads to identify training needs and translate business goals into scalable instructional content.
  • Introduced team coaching frameworks that boosted engagement, reduced knowledge gaps, and increased team-wide performance metrics by 20%.
  • Managed the integration of new tools and resources into learning delivery, enhancing digital fluency and employee productivity.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.

Business Strategy Consultant (Independent)

Real Estate & Commercial Services
01.2016 - Current
  • Advised small business clients on developing service technician training manuals, SOPs, and onboarding workflows to support business growth.
  • Worked with service businesses to implement role-based training for new hires, including battery replacement technicians and maintenance staff of 200.
  • Built performance metrics to assess training effectiveness and adjusted instructional content based on learner feedback and productivity trends.

Sales Team Lead / Underwriting Specialist

Open House / Frontline Insurance
01.2021 - 01.2023
  • Developed and facilitated new hire training and sales workshops to improve product knowledge, regulatory compliance, and sales effectiveness.
  • Led continuous education sessions using real-world scenarios to reinforce best practices in customer interaction and policy interpretation.
  • Mentored junior underwriters and sales agents, resulting in faster onboarding and 15% improvement in call-to-close rates.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
  • Expanded client base by fostering strong relationships and delivering exceptional customer service.

Sr. Financial Counselor

Orlando Health
01.2018 - 01.2020
  • Provided one-on-one coaching to staff and patients to ensure financial literacy and accurate documentation of billing and claims.
  • Led team briefings and cross-training across departments to streamline communication and improve knowledge-sharing for more than 40 team members.
  • Created training guides and compliance resources used hospital-wide to reduce onboarding times and improve audit readiness.

Education

MBA – Master of Business Administration -

University of Phoenix
Sacramento, CA
01.2014

Skills

  • Training Program Design & Facilitation
  • Team Leadership & Coaching
  • Technical & Service-Based Training
  • Learning Management Systems (LMS)
  • Instructional Design (ADDIE, SAM)
  • Onboarding & Certification Programs
  • Cross-Functional Collaboration
  • Curriculum Development & Delivery
  • Strategic planning
  • Project management
  • Detail-oriented
  • Problem-solving

Certification

  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager

Interests

  • Team Sports
  • Strategy Games
  • Reading
  • Regularly practice mindfulness and meditation for overall wellness

Technology And Tools

  • LMS Platforms (TalentLMS, Docebo, or similar)
  • Microsoft Teams, Zoom, Google Workspace
  • Course Authoring Tools (Articulate, Canva, PowerPoint)
  • Survey & Assessment Tools (Google Forms, Typeform)
  • CRM & Sales Enablement Platforms (HubSpot, Salesforce basics)

Timeline

Program Manager

Open House / Frontline Insurance
01.2023 - Current

Sales Team Lead / Underwriting Specialist

Open House / Frontline Insurance
01.2021 - 01.2023

Sr. Financial Counselor

Orlando Health
01.2018 - 01.2020

Business Strategy Consultant (Independent)

Real Estate & Commercial Services
01.2016 - Current

MBA – Master of Business Administration -

University of Phoenix