Bryan Burnside
DELAWARE
Summary
Results-oriented Sales Agent seeks employment with a top-tier Company. Talents include relationship building, training and sales presentations. In-depth knowledge of markets and relationships Excellent communication skills Complex problem solver Thrives under pressure, Cold calling Sales presentations Self-motivated
Personable with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Top Sales agent
Overview
36
36
years of professional experience
Work History
Insurance Agent
Kemper Insurance
08.2018 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
Division Manager
Physicians Mutual
06.2013 - 03.2014
- Provided thorough supervision for day-to-day operations of office . Exceed business plan 119% increased Annuity premium by 1,000,000 , Exceed recruiting goals . Awarded top Mgr. in region Aug./Sept. and highest # of producing agents 84% for Dec. Qualified for convention.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built relationships with customers and community to establish long-term business growth.
Field Trainer
Physician Mutual
08.2010 - 02.2013
- Led sales calls with team members to establish sales and customer retention goals.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Provided coaching and mentoring to employees.
Assistant Division Manager
Physicians Mutual
02.2011 - 01.2013
- Served as mentor to team members.
- Supplied tools, resources and education to agents to enhance their skills.
- Responsible for recruiting 24 new agents a year.
- Exceed business plan by 136%.
- Qualified for convention.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
Insurance Agent
Physicians Mutual Insurance
05.2010 - 06.2011
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
- Recognized as top sales producer.
- Identified and solicited sales prospects in agency databases.
- Developed and implemented promotional strategies to increase customer base.
- Generated leads through cold-calling, networking and other outreach methods.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Designed presentations and marketing materials to promote insurance products.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Maintained high standards of customer service by building relationships with clients.
Owner
Cruises Inc.
04.2007 - 05.2010
- Shared product knowledge with customers while making personal recommendations.
- Managed day-to-day business operations.
Regional Manager / Inland Empire
Digital Communication Services
02.1999 - 04.2007
- Created and directed sales team training and development programs.
- Recruited, hired and trained new contractors.
- Built and maintained effective sales teams throughout region.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Commission Sales
Digital Communication Services
03.1998 - 07.1998
- Exceeded targeted sales goals.
- Coached associates to boost sales and service goals.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Conducted sales and recommended products to meet guest needs.
Manager
DS-Max
06.1990 - 03.1998
- Staffed and managed location.
- Duplicated sales process.
- Opened 9 offices from San Diego to Seattle.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Commission Sales
DS-Max
11.1989 - 06.1990
- Generated sales by cold calling B2B.
- Was consistently among top producers.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Performed trend forecasting and market research to predict future opportunities, sales, risks and consumer behavior.
- Increased distribution points within markets by analyzing sales numbers and delivery costs.
- Achieved sales and referral goals by developing positive customer experience.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Prospected and qualified new leads for sales presentations.
- Met sales, productivity, quality and other key performance metrics.
Education
Associate of Arts - Secondary Education
UNLV
Las Vegas, NV01.1988
High School Diploma - General Education
Huntington Beach HS
Huntington Beach, CA01.1984
Skills
- Private insurance
- Lead development
- Customer service
- CRM software
- Revenue generation
- Account management
- Client account management
- Insurance product promotion
- Leads prospecting
- Health insurance
- Cold calling
- Email marketing
- Policy writing
- Licensed insurance agent
Timeline
Insurance Agent
Kemper Insurance
08.2018 - Current
Division Manager
Physicians Mutual
06.2013 - 03.2014
Assistant Division Manager
Physicians Mutual
02.2011 - 01.2013
Field Trainer
Physician Mutual
08.2010 - 02.2013
Insurance Agent
Physicians Mutual Insurance
05.2010 - 06.2011
Owner
Cruises Inc.
04.2007 - 05.2010
Regional Manager / Inland Empire
Digital Communication Services
02.1999 - 04.2007
Commission Sales
Digital Communication Services
03.1998 - 07.1998
Manager
DS-Max
06.1990 - 03.1998
Commission Sales
DS-Max
11.1989 - 06.1990
High School Diploma - General Education
Huntington Beach HS
Associate of Arts - Secondary Education
UNLV
Similar Profiles
Shanice SinghShanice Singh
Manager, Finance Strategy Project Management at KEMPER INSURANCEManager, Finance Strategy Project Management at KEMPER INSURANCE
Joseph CorbettJoseph Corbett
Commercial Lines Claims Auto Liability Adjuster at Kemper InsuranceCommercial Lines Claims Auto Liability Adjuster at Kemper Insurance
Ashley CoboAshley Cobo
Dispatcher Clerk at Kemper InsuranceDispatcher Clerk at Kemper Insurance
Asher LewisAsher Lewis
Studio Assistant at Ohio Wesleyan UniversityStudio Assistant at Ohio Wesleyan University
Kristin CloutierKristin Cloutier
Elementary School Teacher at Thames Valley District School BoardElementary School Teacher at Thames Valley District School Board