Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Calvert

IDOC
Mount Auburn,IL

Summary

Highly motivated individual who is actively seeking to maintain a full-time remote position working from home, so as to focus on ensuring his Autistic children receive the daily care they require, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. With backgrounds ranging from retail and restaurant management, cold storage/hazmat storage/retail storage in a warehouse to military and law enforcement experience.

Overview

22
22
years of professional experience

Work History

Shift Supervisor

Monical's Pizza
01.2001 - 08.2008
  • I also worked at several other locations including the ones in Momence, Bradley, Kentland, Gilman and Monical's Express in Watseka
  • Responsibilities included overseeing employees on shift, controlling food cost/loss, money management, monthly inventory, food prep/cooking, and customer service.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Customer Service Associate

Bradley Car Wash
09.2003 - 01.2004
  • Drying and cleaning cars inside and outside.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained up-to-date knowledge of product and service changes.
  • Updated account information to maintain customer records.

Barista/Bookseller

Barns & Noble
10.2002 - 03.2005
  • I worked in the Starbucks Café and as a Bookseller
  • During my time here I gained valuable customer service skills by working with customers face to face and excelled in product management.
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers with locating books and other materials in store.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Collaborated with other staff to support smooth daily operations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Repair/Service/Line Worker

Stanley Tools/Bosch
03.2004 - 10.2006
  • I worked in several departments including Laser Lab, Tripods, Service/Repair, Shipping and Receiving
  • Working here I gained a better grasp of quality control and customer service
  • I learned better organizational skills from working in Service/Repair, and Shipping and Receiving
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assembled and installed products on production lines according to established guidelines.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected and adjusted work performed to meet expectations.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Assisted in troubleshooting mechanical and technical issues on production line for maximum output.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Trained new employees on production line machinery for maximum output and safety.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Collaborated with other departments to optimize production workflows.
  • Oversaw logistics and inventory management for storeroom.

Installer

MediaCom
08.2008 - 06.2010
  • I installed cable, internet, and phone service in customers' homes
  • Working here I expanded my knowledge on computer networking using routers and modems
  • I also improved my quality of work and maintained the highest customer satisfaction.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Calculated materials and time needed for each job.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Petty Officer Second Class

US Navy Reserve
04.2010 - Current
  • Serving as a Builder 2nd Class with NMCB25 stationed in Port Hueneme, CA.
  • Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
  • Trained 50 or more junior Sailors, over the years, to develop their Naval knowledge.
  • Handled yearly Navy requirements, maintained personal and training records and assisted in submitted operational reports.
  • Coordinated activities of subordinate personnel to support mission success.
  • Trained and mentored personnel in combat operations and tactics during active duty training.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Analyzed intelligence reports and identified potential tactical threats during unit exercises

Cashier

Circle K
01.2011 - 07.2011
  • I was trained to run cashier and lottery machine
  • Daily inventory and stocking of products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Warehouse Associate

Sears Logistics Services
07.2011 - 11.2012
  • I assisted in completing a warehouse wide inventory that resulted in a 98% score for that facility.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Entered quantity received against purchase order in computer system.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Completed cycle counts and monthly inventory.

Driver/Grounds man

Parsec, Inc
12.2012 - 01.2013
  • I was trained to work the rain yard with loading and unloading containers and received minor training as a spotter with a semi.

Warehouse Associate

Lineage Logistics
03.2013 - 12.2013
  • 2nd shift forklift driver on receiving crew, responsible for unloading, inventory of items, scanning and putting away
  • 2nd shift shipping crew, took inventory of orders to be shipped and loaded trailers
  • 2nd shift Order Filling, worked with customer orders by hand picking from freezers and coolers to stage on docks for shipping crew.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.

Petty Officer Second Class

Navy Reserve
02.2014 - 12.2014
  • Deployed to Afghanistan for the final push of Operation Enduring Freedom, earning Veteran status
  • During my time here I helped support 4 locations with construction projects, routine maintenance and daily tasking from Battalion
  • I have received the NATO/ISAF medal, Afghanistan Campaign medal, Armed Forces Reserve medal, Global War on Terrorism service medal, Navy Reserve Sea Service Deployment ribbon, Navy and Marine Corps Overseas service ribbon and earned my Seabee Combat Warfare insignia.
  • Drafted messages and reports to inform leadership of current situations using proper reporting documents.
  • Coordinated activities of subordinate personnel to support mission success.
  • Monitored and assessed mission progress and provided updates to command.
  • Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.

Warehouse Associate

Lineage Logistics
02.2015 - 08.2017
  • Responsible for shipping, receiving and order filling in farming chemical warehouse that deals with Hazmat material on a daily basis.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.

Correctional Officer

IDOC
08.2017 - Current
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Documented inmate behavior and activities in logbooks.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Observed and reported any health of mental health issues that would impact their overall safety and security.

Education

High School Diploma -

Donovan High School

No Degree - Accounting

Kankakee Community College
Kankakee, IL

Skills

  • I have been trained in basic construction, masonry, and carpentry
  • I have basic computer skills with room to improve
  • Management skills in various areas
  • 6 years of forklift experience
  • Have been through some OHSA training in the military
  • 10 years of inventory experience (civilian and military)
  • Required firearms training with the Navy and IDOC
  • Inmate Behavior Modification Tactics
  • Contraband Inspections
  • Central and Pod Control
  • Inmate Accountability
  • Suicide Prevention Training
  • Defensive Tactics
  • Violence Prevention
  • Correctional Facility Procedures
  • Observation
  • Armory and Key Control
  • De-Escalating Conflicts
  • Health and Safety Regulations
  • Effective Customer Communication
  • Law and Government
  • Conflict Resolution Skills
  • Safety and Security Enforcement
  • Nonviolent Intervention
  • File and Record Maintenance
  • Restraint Techniques
  • Monitor Inmates
  • Occupational Hazards and Safety Precautions
  • Perimeter Patrol
  • First Aid and CPR Certified
  • Firearms Training
  • Prison Settings
  • Managing Unit Operations
  • Search Cells
  • Security Procedures
  • Ethical Standards of Conduct
  • Inmate Escorting
  • OSHA Standards and Codes
  • Radio and Telephone Communication
  • Hand Tool Operations
  • Flooring Installation
  • Construction
  • Concrete Laying
  • Materials Loading
  • Stock and Inventory Management
  • Safety
  • Work Site Preparation
  • Safety-First Mentality
  • Hazardous Waste
  • Hazardous Chemicals
  • Material Handling Equipment
  • HAZMAT Procedures
  • Loading and Unloading
  • HAZMAT Training
  • Follow Safety Procedures
  • Quantity and Quality Assessments

Timeline

Correctional Officer

IDOC
08.2017 - Current

Warehouse Associate

Lineage Logistics
02.2015 - 08.2017

Petty Officer Second Class

Navy Reserve
02.2014 - 12.2014

Warehouse Associate

Lineage Logistics
03.2013 - 12.2013

Driver/Grounds man

Parsec, Inc
12.2012 - 01.2013

Warehouse Associate

Sears Logistics Services
07.2011 - 11.2012

Cashier

Circle K
01.2011 - 07.2011

Petty Officer Second Class

US Navy Reserve
04.2010 - Current

Installer

MediaCom
08.2008 - 06.2010

Repair/Service/Line Worker

Stanley Tools/Bosch
03.2004 - 10.2006

Customer Service Associate

Bradley Car Wash
09.2003 - 01.2004

Barista/Bookseller

Barns & Noble
10.2002 - 03.2005

Shift Supervisor

Monical's Pizza
01.2001 - 08.2008

High School Diploma -

Donovan High School

No Degree - Accounting

Kankakee Community College

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Bryan Calvert IDOC