Worked in matrix management and traditional environments with oversight of operations, sales, finance, human resources, training, safety as well as local and federal compliance..
Built and maintained tracking database for Over-the-Counter (OTC) drugs.
Organized, sorted and checked OTC data against original documents to identify inventory and financial improvement opportunities.
Led storeroom improvement initiatives to advance operational efficiencies and increase revenue.
Identified and resolved unauthorized, unsafe or ineffective practices.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
Maintained up-to-date knowledge of product and service changes.
CVS/Pharmacy
Charlestown, Massachusetts
Assistant Store Manager
01.2014 - 04.2014
Job overview
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed development and implementation of lean and continuous improvement initiatives in both Retail and Pharmacy environments.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Implemented and developed customer service training processes.
CVS/Pharmacy
Various Locations, Massachusetts
Supervisor
07.2009 - 01.2014
Job overview
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered prompt service to prioritize customer needs.
Cross-trained and provided backup support for organizational leadership.
CVS/Pharmacy
Various Locations, Massachusetts
Store Team Member
07.2006 - 07.2009
Job overview
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained energy and enthusiasm in fast-paced environment.
Worked flexible hours; night, weekend, and holiday shifts.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Education
Middlesex Community College
Bedford, MA
Some College (No Degree) from Business Administration And Management
01.2012
Skills
Data Analysis
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Timeline
Operations Manager
CVS/Pharmacy
04.2014 - 08.2021
Assistant Store Manager
CVS/Pharmacy
01.2014 - 04.2014
Middlesex Community College
Some College (No Degree) from Business Administration And Management