Bryan Caraway

• Kept orderly and accurate accounting records by monitoring sales documentation.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.

Assistant manager, estimator,

• Facilitated knowledge sharing sessions to improve team's understanding of industry trends and legal requirements.
• Enhanced customer satisfaction by providing empathetic and clear communication throughout claims process.
• Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
• Improved team productivity with implementation of new digital documentation system.
• Managed portfolio of claims from initiation to closure, ensuring all customer interactions were handled professionally.
• Issued payouts to claimants.

• Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
• Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
• Contributed to continuous improvement initiatives within the department by sharing insights gained from personal experience and ongoing professional development activities.
• Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
• Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
• Increased accuracy in claims assessment by regularly attending advanced training in vehicle repair and valuation.
• Strengthened relationships with repair vendors, ensuring quality repairs at competitive prices.
• Examined photographs and surveillance and any other documents relating to claims.
• Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.