BRYAN CARBERO
Oceano
Summary
Adept at parts cataloging and enhancing customer satisfaction, I significantly contributed to Sunset Honda's profitability through expert parts advice and efficient warranty administration. My collaborative spirit and problem-solving skills fostered a supportive team environment, driving sales and streamlining operations.
Knowledgeable Parts Advisor with solid background in automotive parts management and customer service. Proven ability to streamline inventory processes and enhance customer satisfaction through efficient parts identification and order fulfillment. Demonstrated expertise in team collaboration and effective communication.
Reliableand bringing 20 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Developed excellent organizational and customer service skills in fast-paced automotive environment, seeking to transition into new field. Demonstrated ability to efficiently manage inventory, handle customer inquiries, and oversee logistics. Ready to apply these transferable skills to drive success in new industry.
Overview
13
13
years of professional experience
Work History
PARTS ADVISOR
SUNSET HONDA
05.2022 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Courier
FEDEX EXPRESS
02.2020 - 05.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Reduced delivery times, optimizing routes based on traffic and weather conditions.
Parts Advisor
SUNSET HONDA
01.2012 - 02.2020
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
Education
High School Diploma -
ARROYO GRANDE HIGH SCHOOL
Arroyo Grande, CA06-2007
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Stock control
- Returns handling
- Automotive industry
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Team collaboration
Timeline
PARTS ADVISOR
SUNSET HONDA
05.2022 - Current
Courier
FEDEX EXPRESS
02.2020 - 05.2022
Parts Advisor
SUNSET HONDA
01.2012 - 02.2020
High School Diploma -
ARROYO GRANDE HIGH SCHOOL
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