Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Carrero

Research Analyst
Salem,OR

Summary

Career Summary

I have over 10 years of expertise in customer sales, service, and analytical work in the banking industry. I am a competent, devoted, and customer-focused employee. In addition to six years in a coaching and leadership role. A versatile, yet enthusiastic about time-sensitive activities, risk-averse, and effective in fast-paced circumstances. I'm eager to work for your company to demonstrate my range of abilities, which include proactive listening, comprehension of issues and the capacity to solve obstacles, research prowess, and the ability to be a dependable source of help.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Client Relationship Consultant/Banker

U.S. Bank
8 2023 - Current
  • Establishment and Management of Accounts: Member deposit and loan accounts, including business, trusts, fiduciary, IRA accounts.
  • Financial Transactions Processing: Swift and accurate handling of routine and complex financial transactions.
    Includes deposits, withdrawals, loan payments, cashier’s checks, and IRA transactions.
    Compliance with regulations and guidelines.
  • Account Opening Expertise: Checking accounts, Savings accounts, Deposit Growth accounts, Certificate accounts.
    Personal Loans, Personal Line of Credit, and Credit Card accounts.
  • Proactive Customer Interaction: Proactively listening and using insightful questions to find optimal solutions.
    Focus on fitting customers' financial needs.
  • Service Excellence: Providing the highest quality of service to all members.
    Promptly addressing member concerns and escalating when necessary.
    Engaging with members to understand needs and recommending tailored financial solutions.
  • Sales and Referrals: Participation in campaigns, cross-selling, and strategic referrals.
    Utilizing online tracking and CRM systems for effective management.
  • Account Maintenance: Updating member contact and personal information.
    Performing follow-up activities and outbound calls for new and existing members.
  • Collaboration and Orientation: Actively partnering with other business units in sales and service activities.
    Participation in the orientation of new representatives as required.
  • Motivated and Results-Driven: Highly motivated, results-driven, and committed to delivering exceptional service.
    Dedicated to providing ongoing value to members.

Relationship Banker

First Tech Federal Credit Union
03.2023 - 04.2023
  • Establishing and maintaining member deposit and loan accounts, including business, trusts, fiduciary, IRA accounts.
  • Processing routine and complex financial transactions for members quickly and accurately, including deposits and withdrawals, loan payments, cashier’s checks, IRA, in compliance with regulations and guidelines.
  • Opening Checking accounts, Savings accounts, Deposit Growth accounts, Certificate accounts, Personal Loans, Personal Line of Credit, and Credit Card accounts.
  • Proactively listening and knowledgeable in asking proving/open ended questions to find best solution to fit customer's financial needs.
  • Providing the highest quality of service to all members, promptly addressed member concerns, and escalated to leadership when appropriate.
  • Engaged with members to understand needs and recommended financial solutions that best fit their goals, based on First Tech’s suite of product offerings.
  • Participated in campaigns, cross-selling, and making referrals when appropriate using the online tracking and CRM systems.
  • Performed account maintenance activities, including updating member contact and personal information.
  • Performed follow-up activities and outbound calls for new and existing members.
  • Actively partnered with other business units in sales and service activities.
  • Participated in the orientation of new representatives as required.
  • Highly motivated, results-driven, and committed to delivering exceptional service and value to members.

Research Remediation Analyst

Wells Fargo Bank
12.2012 - 12.2022
  • Researching and resolving escalated complaints regarding any complex issues using more than ten programs and virtual libraries.
  • Identifying potential risks to the bank through escalated complaints and addressing all problems.
  • Mitigating risk by applying safe practices and knowing the federal bank regulations.
  • Perform account maintenance including updating client contact and personal information.
  • Perform follow-up activities and outbound calls for new and existing members to provide update on cases.
  • Studying Federal Banking Regulations and keeping up to date with policy and procedure changes on a weekly basis.
  • Creating resolution letters, ensuring that all supporting documents attached to the case match talking points such as amounts, dates, using accurate spelling and proper grammar to maintain high quality standards.
  • Collaborated with cross-functional teams to develop strategies for addressing systemic issues and reducing risk exposure.
  • Acting as a back up for translation jobs on Spanish side.
  • Communicating with several lines of businesses to determine the outcome of complaints.
  • Pulling and analyzing credit reports, to work directly with the Credit Bureau Dispute team.
  • Managed multiple projects concurrently, consistently meeting deadlines while maintaining high-quality work standards.

Education

High School Diploma -

West Salem High School
Salem, OR
07.2006 - 05.2010

Skills

    Experienced in peer coaching and development

    Proficient in Microsoft Word, Excel, OneNote, multitasking and time management

    Proficient in Credit card systems-CSS, CIV Thin, FDR, Hogan, OIB, Netsearch, ESP, CUSP, Provenir, Branch system-Pega 7, Charged off systems-Recover Ease, ECaR, and additional programs like Track it, Universal Station

    Adept at identifying cues through verbal interactions

    Experienced in asking probing questions, attention to detail

    I read write and speak both English and Spanish, fluently

    Extensive knowledge of bank regulations, policy and procedures, Credit Bureau Report analysis and dispute status codes

Timeline

Relationship Banker

First Tech Federal Credit Union
03.2023 - 04.2023

Research Remediation Analyst

Wells Fargo Bank
12.2012 - 12.2022

High School Diploma -

West Salem High School
07.2006 - 05.2010

Client Relationship Consultant/Banker

U.S. Bank
8 2023 - Current

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Bryan CarreroResearch Analyst