Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Carrillo

Los Lunas,New Mexico

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Sean Solo Sabers
01.2021 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Education

High School Diploma -

Belen High School
Belen, NM
05.2021

Skills

  • Data Entry
  • Data Collection
  • Account Updating
  • Product Knowledge
  • Complaint Resolution
  • Delivery Scheduling
  • Filing
  • Promotional Support
  • Problem-Solving Abilities
  • Computer Proficiency
  • Customer Service
  • Microsoft Excel
  • Product Sales

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Sean Solo Sabers
01.2021 - 02.2024

High School Diploma -

Belen High School
Bryan Carrillo