Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Catanzano

Peabody,MA

Summary

Dedicated management professional with 15+ years store management experience. Effective leader who excels at using proven methods and cutting edge technology to successfully cut costs, streamline operations, and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethic. Strong planner and problem solver who readily adapts to change, skilled in prioritizing and completing tasks independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Overview

19
19
years of professional experience

Work History

Area Leader/Franchise Consultant

7-eleven
01.2021 - Current
  • Oversee a group of Franchise stores to monitor franchise compliance with brand standards.
  • Consult with and influence franchisees to develop, update and execute plans and strategies, including merchandising, fresh food concepts, guest experience and store operational infrastructure.
  • Monitor store operations, providing advice, coaching and support to franchisees. Recognize and address franchise agreement issues in a timely manner.
  • Consult with and influence franchisees on developing key processes and plans through weekly store visits, store evaluations and data analysis.
  • Develop relationship with franchisees and conduct in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.

Store Manager

CVS Health
04.2018 - 12.2020
  • Served as a District Asset Protection Emerging Leader
  • Recruited, interviewed, hired, developed, evaluated, coached, and counseled a team of 30 employees, including 6 shift supervisors and operation managers.
  • Responsible for profit and loss management as well as setting, monitoring, and driving sales goals.
  • Handled escalated complaints, disputes, and grievances in accordance with the company policies.
  • Maintained outstanding customer service oriented environment through selection, training and development of staff.
  • Set, evaluated and reached short term and long term goals for store and staff.
  • Frequently and accurately documented individual Management and Associate performance, administering Action Plans to develop individual skills and promote growth.
  • Completed random cash verifications; journal tape checks; analyze Cashier Analysis Report.
  • Administered, monitored, and reacted to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases.
  • Ordered regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine.
  • Analyzed operating reports/documents and made recommendations on how to improve store performance and implement plans.

Store Manager

Walgreens
12.2005 - 04.2018
  • Achieved district's highest Employee Engagement score for 3 consecutive years.
  • Ensured Management and Associates were trained on Customer Service and selling skills, Company Policies and product knowledge.
  • Selected as a Community Leader and given direct oversight of 4 urban retail stores and pharmacies.
  • Ensured proper cash controls and loss prevention procedures were in place and followed.
  • Assisted two districts in achieving leadership manpower targets by recruiting and sourcing top talent.
  • Served as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
  • Supervised operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
  • Supervised merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
  • Maintained proper inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
  • Participated in company and on-the-job training to improve skills and productivity and attended trainings requested by District Management and corporate.

Education

High School Diploma -

Everett High School
Everett, MA

Skills

  • Decision Making
  • Performance Assessment
  • Business Leadership
  • Focus and Follow-Through
  • Customer Service Management
  • Employee Motivation

Timeline

Area Leader/Franchise Consultant

7-eleven
01.2021 - Current

Store Manager

CVS Health
04.2018 - 12.2020

Store Manager

Walgreens
12.2005 - 04.2018

High School Diploma -

Everett High School

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Bryan Catanzano