Bryan Charles
Lauderhill,Florida
Summary
Dynamic and results-driven professional with extensive experience at Culvers, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high standards of cleanliness and organization while managing high-pressure situations, ensuring seamless operations and positive dining experiences.
Overview
2026
2026
years of professional experience
Work History
Crew Team Member
Urban Air Adventure Park
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Front of House Employee
Culvers
07.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Back of House Team Member
Culvers
07.2024 - Current
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
Cashier
Culvers
07.2024 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Urban Air Adventure Park
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Party Leader
Urban Air Adventure Park
10.2024 - 12.2024
- Increased overall profitability by implementing cost-saving measures without compromising event quality or guest experience.
- Spearheaded marketing initiatives that resulted in higher brand visibility and increased bookings.
- Continuously assessed industry trends; implemented innovative ideas to stay ahead in the competitive market and meet client expectations.
- Developed customized proposals fitting each client''s unique needs, preferences, and budget constraints.
- Enhanced event experience by planning and executing creative party themes and engaging activities.
- Managed budgets effectively, ensuring optimal allocation of resources for successful events.
- Recruited trained, and supervised team members to ensure seamless event execution and guest satisfaction.
Education
None - Mathematics Education
Nova High School
Davie, FL06.2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Cash handling
- Problem-solving
- Food handling
- Teamwork and collaboration
- Cleaning and sanitation
- Verbal and written communication
- Telephone etiquette
- Positive attitude
- Clear communication
Languages
English
Native or Bilingual
Haitian Creol
Limited Working
Timeline
Party Leader
Urban Air Adventure Park
10.2024 - 12.2024
Front of House Employee
Culvers
07.2024 - Current
Back of House Team Member
Culvers
07.2024 - Current
Cashier
Culvers
07.2024 - Current
Cashier
Urban Air Adventure Park
08.2022 - Current
Crew Team Member
Urban Air Adventure Park
None - Mathematics Education
Nova High School
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