Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Bryan Chen

Grand Terrace,CA

Summary

Customer service oriented individual focused on exceeding expectations, building customer loyalty, and achieving individual goals. Seeking opportunity for professional and personal growth, by utilizing bilingual skills, interpersonal skills, and collaboration with team members with open mindedness and positive attitude.

Overview

9
9
years of professional experience

Work History

Sales Associate

Prada USA
04.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Enhanced complaint resolution efficiency for mandarin speaking clients, handling customer complaints independently and effectively, minimizing escalations and improving overall customer experience.

Executive Secretary

Taiwan Professional Golfer's Association
01.2022 - 10.2022
  • Administrative translation of official documents between Mandarin and English. Such as: letters of invitation, sanction agreements, and Tournament fact sheets.
  • Managed all travel requirements for Association staff and multinational guests during tournaments, including booking and onsite support.
  • Produced office file templates, updated spreadsheets and crafted presentations to support executives.
  • Responsible for chairman's digital signature.
  • Tournament Host and coordinator for competition Tee-off times.

Client Advisor

Fendi
09.2015 - 10.2018
  • Accomplished the Million dollar club second year with the company.
  • Developed professional and personal relations with clients to ensure customer loyalty and retention.
  • Represented the store in a professional and positive manner.
  • Ensured high level of customer service and satisfaction.
  • Successful in a commission-based environment.

Sales Associate

Moncler
05.2015 - 11.2015
  • Shared product information and knowledge with clients.
  • Collaborated with team members to reach maximum efficiency.
  • Performed accurate cash register transactions.
  • Adapted to fast-paced sales environment.

Education

No Degree - Business Administration

University of California Riverside
Riverside, CA

High School Diploma -

Beaumont High School
Beaumont, CA
2015

Skills

  • Client service and goal-oriented
  • Successful in fast-paced environments
  • Experienced in working with Multi-national teams
  • Bilingual in Mandarin and English
  • Flexibility

Additional Information

  • 4 years of extensive working and living experience in foreign countries
  • Hobbies include: futures trading, traveling, and sports.

Timeline

Sales Associate

Prada USA
04.2023 - Current

Executive Secretary

Taiwan Professional Golfer's Association
01.2022 - 10.2022

Client Advisor

Fendi
09.2015 - 10.2018

Sales Associate

Moncler
05.2015 - 11.2015

No Degree - Business Administration

University of California Riverside

High School Diploma -

Beaumont High School

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