Bryan CICERON
Gloucester Township,New Jersey
Summary
Seasoned customer service professional with over [9 years] of experience in high-paced, challenging environments. Recognized for consistently delivering top-tier support, effectively addressing complex issues, and leading teams towards achieving customer satisfaction goals. Adept at utilizing advanced CRM systems, streamlining processes, and implementing feedback for continuous improvement. Proven track record of mentoring junior staff, handling escalated issues with diplomacy, and fostering strong customer relationships. Committed to elevating company reputation through exceptional service, proactive problem-solving, and advanced product knowledge.
Overview
9
9
years of professional experience
Work History
Warehouse Helper
Gloucester County Public Schools
08.2023 - Current
- Assisted with the unloading of trucks, ensuring that goods were properly checked against shipping manifests and reported any discrepancies.
- Facilitated the organization of stock in the warehouse, optimizing space usage and ensuring that items were easily accessible for picking.
- Used pallet jacks and hand trucks to move heavy items, adhering to all safety protocols to prevent accidents or damage to goods.
- Participated in regular inventory checks, identifying any discrepancies and helping maintain an accuracy rate of over 98%.
- Assisted with packaging and labeling shipments, ensuring goods were securely packed and ready for dispatch.
- Cleaned and maintained the warehouse space, ensuring that all areas were free of debris and hazards.
Package Car Delivery Driver
Melange Restaurant
02.2021 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
IT Technician
SOGEBANK
08.2014 - 03.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
TEF CERTIFICATION - LANGUAGE ART
FRENCH INSTITUTE
HAITIBachelor of Science - Computer Engineering
ESIH
Haiti08.2013
Skills
- Loading and Unloading Protocols
- Effective Working Relationships
- Adaptability and Dependability
- Troubleshooting and Testing
- System Installation Advanced CRM proficiency
- Issue resolution & troubleshooting
- Cross-functional collaboration
- Team leadership & mentoring
- Process improvement
- Multitasking in high-paced environments
Languages
English
French
Timeline
Warehouse Helper
Gloucester County Public Schools
08.2023 - Current
Package Car Delivery Driver
Melange Restaurant
02.2021 - 03.2023
IT Technician
SOGEBANK
08.2014 - 03.2023
TEF CERTIFICATION - LANGUAGE ART
FRENCH INSTITUTE
Bachelor of Science - Computer Engineering
ESIH
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