Bryan Cooley
Wyalusing,PA
Summary
Accomplished Area Sales Manager at Hawk Enterprises, adept in territory management and relationship building, led a team to exceed sales targets through strategic planning and exceptional customer service. Enhanced staff retention by 20% at Darden Restaurant Group with innovative training programs. Proven track record in boosting sales and fostering team collaboration.
Overview
17
17
years of professional experience
Work History
Area Sales Manager
Hawk Enterprises
03.2018 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Built lasting relationships with clients through outstanding customer service interactions.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
Store Manager
Connie's Supermarket
10.2015 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Restaurant General Manager
Onmi Bedford Springs
08.2014 - 08.2015
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Regional Training Manager
Darden Restaurant Group
02.2007 - 08.2014
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Improved staff retention rates by creating engaging and informative training sessions.
- Increased overall workplace efficiency through the implementation of effective training strategies.
- Boosted employee satisfaction scores by addressing skill gaps through tailored workshops and seminars.
- Collaborated with cross-functional teams to customize training materials for various departments.
- Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
- Established clear performance metrics and tracking systems to assess the impact of ongoing training efforts consistently.
- Facilitated open communication between management and employees during team-building exercises, fostering increased collaboration across departments.
- Identified areas for improvement within the organization, designing actionable solutions through targeted training initiatives.
- Empowered employees to take charge of their career trajectories through personalized growth plans developed in partnership with their supervisors.
Education
Associate of Arts - Specialized Business
Bradley Academy
York, PA06.2007
Skills
- Relationship Building
- Sales Presentations
- Territory Management
- Sales team supervision
Timeline
Area Sales Manager
Hawk Enterprises
03.2018 - Current
Store Manager
Connie's Supermarket
10.2015 - 03.2018
Restaurant General Manager
Onmi Bedford Springs
08.2014 - 08.2015
Regional Training Manager
Darden Restaurant Group
02.2007 - 08.2014
Associate of Arts - Specialized Business
Bradley Academy
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