Bryan Cope
Atlanta,GA
Summary
A motivated and goal-oriented Customer Success Management professional committed to best in class customer experience. Dedicated team player skilled at making renewal retention a non-event by leveraging industry best practices and relationship building skills. Drives company growth through an aggressive focus on adoption, retention and upsell of customers.
Overview
14
14
years of professional experience
Work History
Sr. Customer Success Manager
Fluxx
08.2021 - 05.2024
- Collaborated with internal teams to ensure seamless onboarding and account management processes across 38 customers with a $4.8mil Annual Revenue Value
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for enterprise clients, ensuring timely resolution of issues and effective communication while implementing success strategies for key accounts
- Achieved $1.2Mil growth in account base via renewal uptick, upsell and add on products - outpacing team average by 34%
Customer Success Manager / Solutions Consultant
Revegy, Inc.
02.2019 - 08.2021
- Managed the full success lifecycle and retention of a $3MM Revenue book of business containing 15 F500, Enterprise level clients for a sales enablement SaaS solution.
- Owned the technical and relationship building responsibilities in account base. Completed over 20 successful onboardings and acquired deep SalesForce and Dynamics integration knowledge over my tenure.
- Achieved Net Retention goals every quarter over tenure with company. Met 90%+ levels of Net Retention over multiple years - above industry and company average.
- Adept at building both deep and wide relationships within a client due to both advanced technical solution knowledge and adherence to cadences and CSM best practices.
Customer Success Renewals Manager
N3 - Hitachi Vantara Solutions
01.2014 - 02.2019
- Team Lead - Led 3 assets for an enterprise renewal sales and account management initiative for Hitachi Vantara's Client Service and Support Unit. Sold physical hardware and SaaS subscription service renewals for data storage initiatives.
- Managed proof of concepts and technical demonstrations while increasing deployment size and facilitating repurchase of lapsed renewal opportunities within enterprise accounts.
- Responsible for cross-sales, account management, renewal support, partner management and win back sales efforts for Hitachi's application, networking, security and content management software.
- Personally attained 120% of FY 2015 Goal of $5MM; Team attainment in FY 2016 of 200% of ambitious revenue goals
- In 2017 and 2018 expanded the teams book of business from 85 accounts renewed to 120+ accounts renewed while achieving 105% team quota attainment.
- Gained expertise in transitioning customers from On-Premise Hardware to Cloud/SaaS based storage solutions through the rise of AWS and Microsoft Azure.
Enterprise Account Manager
Bugcrowd
11.2016 - 09.2017
- Worked remotely in Southeast territory with responsibility for Enterprise account management and new account acquisition in Georgia, Florida and the Carolinas
- Sold an application security and vulnerability management services through a private and fully managed crowd sourcing SaaS Platform
- Was on pace to reach 2017 revenue goal of 750K, Engaged with 10 F500 companies in territory
- Successfully sourced 26 new opportunities and 8 new logo sales in a green field territory
- Established 4 partner reseller alliances extending our sales reach to potential new markets
Account Executive
AirWatch - Now VMWare Workspace One
01.2012 - 09.2013
- Responsible for solutions based selling of mobile device, application and content management SaaS in North and South Carolina for companies under $2B in revenue.
- Promoted from Small-Medium size business sales to large accounts after demonstrating ability to attain and retain business above quote - awarded 2 merit raises
- Actively pursued business through self and marketing generated leads. Executed On-site and remote demonstrations for prospective customers.
- Consistent top 20% performer for sales team. 125% to $750K goal in 2012. Over $1.5M in total ARR attainment in tenure with company.
Inside Sales Representative
Lancope - A Cisco Company
03.2010 - 01.2012
- Completed the first 50% of the sales cycle for a complex network security and monitoring software in 3 major territories.
- Recruited new business sales including 22 new customers over tenure with company including the companies 2 largest customers.
- Successfully built and executed a global sales and marketing strategy that increased inbound lead generation by 400%. Program generated over $1.2M in additional realized revenue in its first 12 months.
- Achieved and exceeded a $3M sourced revenue quota for FY2011
Education
BBA - Marketing
University of Georgia
Athens, GA12.2008
Skills
- Technically Adept Relationship Manager
- Customer Advocacy and Issue Solving Expert
- Salesforce and Gainsight Wizard
- Upsell and Expansion Focused
- Renewal Revenue Driver
Timeline
Sr. Customer Success Manager
Fluxx
08.2021 - 05.2024
Customer Success Manager / Solutions Consultant
Revegy, Inc.
02.2019 - 08.2021
Enterprise Account Manager
Bugcrowd
11.2016 - 09.2017
Customer Success Renewals Manager
N3 - Hitachi Vantara Solutions
01.2014 - 02.2019
Account Executive
AirWatch - Now VMWare Workspace One
01.2012 - 09.2013
Inside Sales Representative
Lancope - A Cisco Company
03.2010 - 01.2012
BBA - Marketing
University of Georgia
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