Bryan Craig
Brooklyn
Summary
Dynamic professional with a proven track record in customer service and safe driving practices, honed across roles at AAA Northeast and other leading companies. Excelled in delivering exceptional service and driving efficiency, evidenced by enhanced customer satisfaction and repeat business. Skilled in towing equipment operation and fostering positive client relationships, showcasing a strong work ethic and achievement-oriented approach.
Overview
9
9
years of professional experience
Work History
Tow Truck Driver
AAA Northeast
04.2019 - 02.2025
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Answered roadside assistance calls for tows and other vehicle support.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
Customer Sales Representative
AutoZone
11.2018 - 07.2019
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Deliver Driver/CSR
Domino's Pizza
12.2015 - 10.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
GED -
New York State University
New York, NY12.2023
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
Timeline
Tow Truck Driver
AAA Northeast
04.2019 - 02.2025
Customer Sales Representative
AutoZone
11.2018 - 07.2019
Deliver Driver/CSR
Domino's Pizza
12.2015 - 10.2017
GED -
New York State University
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