Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Bryan Criscuolo

Enola,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-trained Service Advocate with over 6 years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.

Overview

8
8
years of professional experience

Work History

Provider Service Advocate

Novitas Solutions
03.2019 - 02.2024
  • Answered customer inquiries via phone and email, providing information on products and services.
  • Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
  • Provided training support for new staff members on company policies and procedures related to service delivery.
  • Maintained a high level of professionalism while interacting with customers.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.
  • Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
  • Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.

Electronics Sales Associate

Target
Mechanicsburg, PA
01.2017 - 03.2019
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained cleanliness of work area and ensured proper organization of merchandise displays.
  • Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
  • Demonstrated knowledge of product features and benefits to customers.

Cashier

Wegmans
Mechanicsburg, PA
07.2016 - 12.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Food Service Worker

Fire Mountain Restaurant
Mechanicsburg, PA
01.2016 - 11.2017
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Maintained order and cleanliness of work areas to conform with health codes.

Education

Some College (No Degree) - Business Administration

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Customer Service Background
  • Personal Service Background
  • Complex Problem-Solving
  • Call Handling

Affiliations

  • Running
  • Reading
  • Cooking
  • working out

Accomplishments

  • %100 quality throughout my 5 years of customer service through Novitas Solutions.
  • I was awarded with the top employee through target.

References

References available upon request.

Timeline

Provider Service Advocate

Novitas Solutions
03.2019 - 02.2024

Electronics Sales Associate

Target
01.2017 - 03.2019

Cashier

Wegmans
07.2016 - 12.2017

Food Service Worker

Fire Mountain Restaurant
01.2016 - 11.2017

Some College (No Degree) - Business Administration

Harrisburg Area Community College

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Bryan Criscuolo