Bryan Croes
Aruba
Summary
Dynamic sales and marketing professional with a proven track record at Marriott Vacations Worldwide, excelling in proactive communication and customer satisfaction. Skilled in sales strategy and negotiation, I consistently achieved monthly targets while fostering strong client relationships and delivering exceptional service. Adept at thriving under pressure and adapting to diverse customer needs.
Marriott Vacation Worldwide award accomplishment:
Marketing Rookie of the Year 2015.
Personal development award 2016.
Marketing of the Year Award 2017.
Sales Rookie of the Year 2022.
Overview
15
15
years of professional experience
Work History
Sales Executive
Marriott Vacations Worldwide
Aruba
02.2022 - Current
- Cultivated relationships with potential buyers through effective communication techniques.
- Delivered exceptional customer service by addressing concerns and ensuring positive buying experiences.
- Participated in training sessions to refine sales techniques and enhance product knowledge.
- Assisted owner requests with pricing, property descriptions, room locations, and portfolio details.
Marketing Executive
Marriott Vacations Worldwide
Aruba
08.2014 - 02.2022
- Achieved monthly targets through proactive customer engagement and effective communication.
- Resolved customer issues promptly, ensuring high satisfaction levels with knowledgeable service.
- Delivered excellent face-to-face and phone support, prioritizing customer needs.
- Utilized strong interpersonal skills to foster positive interactions with customers.
Concierge & sales agent
De Palm Tours Aruba
Aruba
08.2010 - 02.2014
- Coordinated delivery schedules for flowers, gifts, and balloons while managing guest reservations for spa services and dining.
- Greeted guests and addressed inquiries to enhance satisfaction.
- Provided comprehensive information on hotel services, amenities, local attractions, and transportation options.
- Identified customer needs swiftly to ensure efficient service.
- Achieved monthly sales targets through focused strategies.
Education
High School Diploma -
La Salle High School Aruba
Oranjestad, Aruba07-2014
Skills
- Sales strategy and product knowledge
- Proactive communication
- Customer satisfaction and service
- Team collaboration and decision-making
- Presentation skills and adaptive learning
- Problem solving and negotiation techniques
- Creative thinking
- Computer proficiency
- Work under pressure
Timeline
Sales Executive
Marriott Vacations Worldwide
02.2022 - Current
Marketing Executive
Marriott Vacations Worldwide
08.2014 - 02.2022
Concierge & sales agent
De Palm Tours Aruba
08.2010 - 02.2014
High School Diploma -
La Salle High School Aruba
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