Summary
Overview
Work History
Education
Skills
Military Experience
Languages
Timeline
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Bryan Croitz

SHREVEPORT,LA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Motivated HR experience with background overseeing HR policies and procedures while supervising staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to management staff. Focused on creating desirable culture and programs.

Overview

13
13
years of professional experience

Work History

Sr. Director of Sales

NEP National
07.2020 - Current
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Led development of business operation processes and policies.
  • Developed and executed a targeted sourcing strategy.
  • Conducted over 100 phone and in-person interviews, resulting in a 70% offer acceptance rate and a 15% increase in candidate satisfaction scores.
  • Collaborated with hiring managers to define job requirements and desired qualifications.


General Manager

NWLA Restaurant Group
08.2018 - 08.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented a new applicant tracking system, and trained managers to utilize.
  • Developed and maintained relationships with potential candidates.
  • Participated in 5 job fairs and other recruiting events.

Kitchen Manager

Barley Garden
04.2017 - 07.2019
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed and implemented a diversity and inclusion recruiting strategy, and generated packet for restaurant guidelines regarding diversity & inclusion.
  • Conducted pre-employment assessments and background checks, as well as all hiring and generated kitchen onboarding paperwork.
  • Negotiated job offers, pay, and benefits packages and generated the paperwork for onboarding.

General Manager of Training

McAllister's Deli
09.2010 - 04.2017
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Traveled throughout the organization conducting training and opening of new stores nationwide.
  • Developed training crew through creation of the onboarding process and paperwork.

Education

Associates Degree in Occupational Studies - Culinary Arts

Culinary Institute of America
Hyde Park, NY
12.1997

Skills

  • Talent sourcing
  • Candidate assessment
  • Interviewing techniques
  • Relationship building
  • Applicant tracking systems (ATS)
  • Job offer negotiation
  • Diversity and inclusion strategies
  • Time management
  • Communication skills
  • Collaboration with hiring managers
  • Pre-employment screening
  • Networking and outreach

Military Experience

United States Navy


Ceremonial Guard - Washington DC                                                                  

USS Arthur W. Radford (Persian Gulf War)                                                          

Languages

Spanish
Professional Working

Timeline

Sr. Director of Sales

NEP National
07.2020 - Current

General Manager

NWLA Restaurant Group
08.2018 - 08.2020

Kitchen Manager

Barley Garden
04.2017 - 07.2019

General Manager of Training

McAllister's Deli
09.2010 - 04.2017

Associates Degree in Occupational Studies - Culinary Arts

Culinary Institute of America

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Bryan Croitz