Bryan Cross
Delran
Summary
Dynamic Branch Manager at Ferguson Enterprises LLC with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in relationship management and team supervision, I implemented effective sales strategies that consistently exceeded targets while fostering a culture of coaching and development within the team.
Overview
24
24
years of professional experience
Work History
Branch Manager
Ferguson Enterprises LLC
01.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Director of Building Operations
Acts/evergreens
10.2022 - 01.2024
- Developed comprehensive emergency preparedness plans, ensuring the safety of all occupants in the event of an incident.
- Increased tenant satisfaction with timely resolutions to building-related concerns and regular communication updates.
- Enhanced building efficiency by implementing energy-saving strategies and monitoring utility usage.
- Introduced eco-friendly initiatives, reducing the building''s environmental impact through waste reduction and sustainable practices.
- Ensured regulatory compliance with all relevant local, state, and federal laws governing building operations, safety protocols, and environmental guidelines adherence.
- Coordinated staff training programs to strengthen team capabilities and boost overall performance levels.
- Implemented preventive maintenance schedules to reduce the likelihood of equipment breakdowns and extend asset life spans.
- Collaborated with architects and contractors on new construction projects, ensuring code compliance and seamless integration with existing infrastructure systems.
- Evaluated and updated building security measures as needed to protect tenants, employees, and assets from potential threats while maintaining a welcoming atmosphere conducive to optimal productivity levels attained within the occupied spaces overseen during tenure as Director of Building Operations.
- Optimized workspace configurations, maximizing space utilization and promoting a productive working environment.
- Managed large-scale renovation projects from planning to execution, minimizing disruption to daily operations while enhancing property value.
- Streamlined maintenance processes for improved response times and reduced downtime.
- Conducted regular facility inspections to identify potential hazards or areas in need of improvement before they became problematic.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 7 employees.
Counter Manager
Ferguson Enterprises LLC
06.2001 - 10.2022
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Collaborated with team members to improve overall store performance and achieve targets.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
- Operated cash register to accurately complete customer financial transactions.
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
Education
High School Diploma -
Burlington County Institute of Technology
Mt Holly Nj06-2002
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Cash handling
- Team player
- Relationship building
- Sales expertise
- Approachable
- People-oriented
- Dependable
Timeline
Branch Manager
Ferguson Enterprises LLC
01.2024 - Current
Director of Building Operations
Acts/evergreens
10.2022 - 01.2024
Counter Manager
Ferguson Enterprises LLC
06.2001 - 10.2022
High School Diploma -
Burlington County Institute of Technology
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