Bryan Cruz
Los Altos,CA
Summary
Personable and adaptable professional with a strong commitment to task completion. Capable of leading and managing small teams while also learning from others. Known for being reliable and responsible in meeting job requirements. Holds a degree of Bachelor of Science in Business Administration concentration in Marketing from Sonoma State University. Currently pursuing licensing for California real estate. Equipped with a valuable set of tools and skills in creativity, organization, and communication. Dedicated to supporting and enhancing team performance within the company.
Overview
3
3
years of professional experience
Work History
Security Supervisor
Securitas
Palo Alto, CA
07.2024 - Current
- Leads team of 8 guards to successfully fulfill security duties across 5 building at Amazon site.
- Delegate assignments, facilitate trainings and provide general guidance. Conduct daily morning briefings to communicate expectations and site security updates.
- Control access to buildings using Lenel security software. Utilize Microsoft Excel to track attendance for holiday events with over 200 attendees.
- Maintain site security by responding to pending alarms and report incidences to the client using incident report forms in adherence to agency protocol.
- Provide excellent customer service for Amazon employees and visitors.
Tasting Room Associate
E&J Gallo Winery- J Winery
Healdsburg, CA
08.2022 - 05.2023
- Hosted parties of up to 10 customers with an engaging and informative tasting experience, ensuring a high level of customer satisfaction.
- Demonstrated in-depth product knowledge and promoted product and events for the winery. Informed customers on benefits of joining the wine club.
- Successfully enrolled new customers in wine club membership and fostered a long-term customer relationship.
- Maintained product inventory of the wine library using clover.
Cashier Team Lead
Reading Cinemas
Rohnert Park, CA
02.2022 - 12.2022
- Led a team of 4 cashiers in executing over 100 transactions a day and promptly resolving customer concerns.
- Conducted daily procedures for theatre operations. Delegated closing duties, counted inventory and cash in registers.
- Provided comprehensive training to new cashiers regarding policies and customer service to ensure consistency across my team.
- Supervised hygienic preparation of food to meet company standards.
Education
Bachelor of Science - Business Administration
Sonoma State University
Rohnert Park, CA05-2023
Skills
- Microsoft Excel
- POS Software (Clover)
- Reservation Management
- Canva
- Organization
- Leadership
- Customer service
- Interpersonal skills
- Employee training
- Sales
- Data entry
Timeline
Security Supervisor
Securitas
07.2024 - Current
Tasting Room Associate
E&J Gallo Winery- J Winery
08.2022 - 05.2023
Cashier Team Lead
Reading Cinemas
02.2022 - 12.2022
Bachelor of Science - Business Administration
Sonoma State University