Bryan Cruz
Waianae,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Caregiver
Self-employeed
06.2021 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Recruiting Manager
TSD Global
03.2021 - 06.2021
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Caregiver
Self-employeed
11.2018 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Admissions Office Coordinator
Euphoria Institute
01.2012 - 11.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Guest Relations Manager
Maui Coast Hotel
02.1993 - 12.2008
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Conducted regular training sessions for Guest Relations team members, enhancing their communication skills and knowledge of hotel facilities.
- Played a pivotal role in crisis management situations, ensuring the safety and comfort of guests while minimizing negative impacts on the hotel''s reputation.
- Remained available Number hours daily to respond to guest needs, complaints, or inquiries.
- Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Cosmetology Diploma - Cosmetology
Euphoria Institute
Las Vegas, NV10.2010
High School Diploma -
Waialua High & Intermediate
Waialua, HI05.1986
Skills
- Genuine ALOHA spirit
- Effective communicator
- De-escalation rockstar
- Customer service guru
- Resolution expert
- Respected team leader & team player with superior interpersonal relationship abilities
- Attention to detail and organization to complete tasks efficiently and meet deadlines
LANGUAGES
Fluent pidgin, conversational Japanese and Filipino
Awards
2X Employee of the Month, Employee of the Year, Valedictorian Graduate Honors, Admissions Office Team of the Year
Timeline
Caregiver
Self-employeed
06.2021 - Current
Recruiting Manager
TSD Global
03.2021 - 06.2021
Caregiver
Self-employeed
11.2018 - 03.2021
Admissions Office Coordinator
Euphoria Institute
01.2012 - 11.2018
Guest Relations Manager
Maui Coast Hotel
02.1993 - 12.2008
Cosmetology Diploma - Cosmetology
Euphoria Institute
High School Diploma -
Waialua High & Intermediate
Similar Profiles
Paul LichtensteigerPaul Lichtensteiger
Farmer at Self-employeedFarmer at Self-employeed
Saraphia SeraileSaraphia Seraile
Homeschool Teacher at Self-employeedHomeschool Teacher at Self-employeed
Micah CrummelMicah Crummel
Beekeeper at Self-employeedBeekeeper at Self-employeed
Jessica MillieJessica Millie
Freelance Tax Support & Bookkeeping at Self-employeedFreelance Tax Support & Bookkeeping at Self-employeed
Ta-tanisha DennieTa-tanisha Dennie
Program Analyst Series: GS-0343-12 at Pearl Harbor Naval Shipyard & IMFProgram Analyst Series: GS-0343-12 at Pearl Harbor Naval Shipyard & IMF