Experienced General Manager with 13+ years of expertise in operational excellence and team leadership. Recognized for driving productivity and fostering a collaborative work environment. Skilled in Aloha Systems, inventory management, and conflict resolution, with a proven track record of enhancing customer engagement and achieving cost reductions. Committed to continuous improvement, ready to leverage skills in organizational development and problem-solving to contribute to company goals.
Hi, I’m
Bryan Cruz Velez
Seattle,US
Summary
Overview
10
years of professional experience
2
Certification
Work History
Blazing Bagels
Floating GM
04.2024 - 12.2025
Job overview
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Five Guys
GManager and trainer
01.2023 - 04.2024
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Five Guys
General manager assistant
01.2021 - 01.2022
Job overview
- Led operational improvements, cutting costs while keeping quality high
- Mentored staff, enhancing team cohesion and communication
- Implemented digital systems, boosting customer engagement and sales
- Optimized processes, achieving measurable efficiency gains
- Fostered a culture of improvement through open communication
- Oversee financial management, ensuring accurate P&L reporting and cost control
- Lead hiring and training, fostering a skilled and engaged workforce
- Develop schedules and manage inventory, optimizing operational efficiency
- Conduct safety audits and enhance customer service, resolving issues swiftly
- Set sales targets and implement marketing strategies for measurable growth
- Assisted in managing store finances, ensuring accurate monthly and quarterly P&L reports
- Led hiring and training initiatives, enhancing team performance and employee retention
- Scheduled and coordinated shifts for back-of-house and service staff, optimizing workflow
- Oversaw inventory and product orders, maintaining efficient stock levels and cost control
- Conducted safety and financial audits, improving compliance and operational standards
Militello's Italian Bakery
Pastry Master manager
01.2019 - 01.2021
Job overview
- Managed $3M bakery finances, optimizing operations for 20 staff and 10 management roles
- Led hiring and training, fostering employee growth across diverse roles
- Scheduled and coordinated BOH and service staff, ensuring seamless operations
- Oversaw inventory and product orders, maintaining efficient stock levels
- Conducted safety and financial audits, enhancing compliance and accuracy
Hilton Fort Lauderdale
Jr Sou Chef (assistant GM)
01.2012 - 01.2019
Job overview
- Supported financial management of $10M kitchen, overseeing 35 staff, including 15 pastry chefs
- Led hiring, training, and development aligned with Hilton's Brand Promise
- Managed scheduling, event planning, and order coordination for pastry chefs
- Oversaw inventory, product orders, and safety and food audits
- Handled pastry needs for events and restaurant, ensuring 5-star service
Education
Serv-Safe
Food Handling Certification
12.2027
University Overview
King county
food card
10.2025
University Overview
Le Cordon BlueOrlando, FL
Associates
01.2010
University Overview
Skills
- Customer Service
- Account Maintenance
- Problem-solving
- Troubleshooting
- Microsoft PowerPoint
- Aloha System
- Microsoft Word
- Employee Training
- Team Motivation
- Supervision
- Auditing
- Payroll Processing
- Inventory Management
Certification
- Food Handling Certification, Serv-Safe, 01/01/24, 12/31/27
- Food Card, King County, 10/01/23, 10/31/25
Personal Information
Personal Information
Title: General Manager or AGMLanguages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Floating GM
Blazing Bagels
04.2024 - 12.2025
GManager and trainer
Five Guys
01.2023 - 04.2024
General manager assistant
Five Guys
01.2021 - 01.2022
Pastry Master manager
Militello's Italian Bakery
01.2019 - 01.2021
Jr Sou Chef (assistant GM)
Hilton Fort Lauderdale
01.2012 - 01.2019
Serv-Safe
Food Handling Certification
King county
food card
Le Cordon Blue
Associates
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