BRYAN CUNNINGHAM
Hilton,NY
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
25
25
years of professional experience
Work History
Licensed Mortgage Loan Originator
ANNIEMAC HOME MORTGAGE
05.2023 - Current
- Primarily responsible for helping clients realize and meet their financial goals by responsibly advising them throughout the mortgage loan process, from application to closing.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Licensed Mortgage Loan Originator
HAUS Capital
10.2022 - 05.2023
- Primarily responsible for helping clients realize and meet their financial goals by responsibly advising them throughout the mortgage loan process, from application to closing.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Group Car Sales Manager
ENTERPRISE HOLDINGS
11.2006 - 08.2022
- Managed $10M annual retail revenue and supported over 45 team members
- Delivered more than 2400 units annually, and over 1000 annual wholesale transactions with over $1.9M in vendor spend
- Identified, recruited, and coached a team of Sales Associates and Managers
- Surpassed company and regional sales growth metrics for 7 consecutive years, increasing retail sales by 150% and driving per unit gross revenue to over $4.2K/unit, while maintaining division-leading cost structure
- Growth in the consumer line by leveraging corporate industry relations to produce annual lead growth exceeding 15%
- Federal Credit Unions Insurance Claims Management Medical / Student Transport Providers Recruited and trained multiple Gold and Silver Award winning Sales Consultants and several Operations Managers/Business Development leaders receiving Exceptional Achievement Awards
- Sales and marketing team produced 9 Exceptional Achievement Awards, including 4 Dealership Awards and 2 Group Level Awards
- Spearheaded lead generation plan, growing referred customers across the group by 1000 leads per month
- Top 5 in rental customer lead generation across the US Car Sales division
- Created memorable sales experiences for customers, achieving remarkable results in multiple fiscal years, including a score of 91, in FY21
- Initiated a new onboarding plan to recruit and lead high-performing sales teams, delivering 100% employee retention in two fiscal years.
Area Car Sales Manager
ENTERPRISE HOLDINGS
04.2004 - 11.2006
- Oversaw 6 Sales Consultants and 2 Managers with an annual sales volume exceeding 750 cars sold
- Grew referred local credit union business and accomplished exceptional customer service and retention results
- Transformed struggling sales center and cultivated salespeople, boosting profits by 600% on a per unit basis by fiscal year-end and doubled revenue over the prior year
- Produced 3 Silver Award-winning Account Executives (AEs), with all salespeople delivering over 10 units per month in the second year
- Won Branch Exceptional Achievement Award, finishing #7 dealership in the US out of 155, achieving 93% customer satisfaction scores and reaching high growth/profitable sales numbers
- Championed Upstate NY team to become the #1 overall group in the US, accomplishing 100% employee retention, 93% customer SAT score, and roughly 25% sales growth YOY.
Account Executive/Senior Account Executive
ENTERPRISE HOLDINGS
03.2002 - 04.2004
- Drove entire sales to funnel, including lead generation, customer contact, appointment scheduling, fact-finding, sales presentations, contracting, and post-sales follow-up
- Trained new AEs on phone sales processed and led the sales team at all off-site sales events
- Exceeded annual sales goals
- Received Silver Award and Account Executive of the Year twice
- Over 350 sales without a returned vehicle and branch leading service scores
- Served as top AE in lead efficiency, resulting in a prospect close ratio of 14% as compared with a group average of 9% during the same period
- Developed the dealership service follow-up plan, ensuring high satisfaction and repeat customer lead generation.
Branch Manager/Assistant Branch Manager
ENTERPRISE HOLDINGS
06.1999 - 03.2002
- Directed several teams with a focus on training, coaching, business development, revenue growth, and rental fleet management exceeding 200 vehicles
- Attained 25% fleet growth within 90 days, while accomplishing a new branch high of $202/unit operating profit
- Led several area branches in reaching high service scores, accomplishing a 7-point increase during tenure from 81% to 88%
- Coached multiple management trainees and management assistants to top matrix performances and eventual management promotions.
Education
Bachelor of Science - Business Administration, Management
SUNY COLLEGE At BROCKPORT
Brockport, NYSkills
- A leader with proven expertise in building trust with potential buyers, which is emphasized as the foundation of each sale Versatile with demonstrated ability to create global engagement across multiple lines of business and broaden product support within the organization Proven ability to create account plan and tailored strategy that delivers against customer objectives and key results and maps to future growth opportunities Proficient in utilizing the Customer Relationship Management (CRM) system and SalesForce to forecast and track activities and opportunities
- Leadership
- Consultative B2B & B2C Sales
- Inter-personal Skills
- Business development
- Financial / Insurance Product Sales
- Digital marketing
- SalesForce CRM
- Comparative Market Analysis
Licenses/Memberships
- NMLS Licensed Mortgage Loan Originator
- Diversity Team Member (2 Years)
- Diversity and Inclusion Training
- Upstate NY Mentor Program
Timeline
Licensed Mortgage Loan Originator
ANNIEMAC HOME MORTGAGE
05.2023 - Current
Licensed Mortgage Loan Originator
HAUS Capital
10.2022 - 05.2023
Group Car Sales Manager
ENTERPRISE HOLDINGS
11.2006 - 08.2022
Area Car Sales Manager
ENTERPRISE HOLDINGS
04.2004 - 11.2006
Account Executive/Senior Account Executive
ENTERPRISE HOLDINGS
03.2002 - 04.2004
Branch Manager/Assistant Branch Manager
ENTERPRISE HOLDINGS
06.1999 - 03.2002
Bachelor of Science - Business Administration, Management
SUNY COLLEGE At BROCKPORT
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