BRYAN CURNEL
Sylmar,CA
Summary
Responsive Licensed Realtor with 13 years of residential and commercial sales experience. Expertise in generating own business through networking and prospecting. Proven closer and communicator comfortable working with property owners and prospective clients.
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Richmond American Homes
Los Angeles, CA
05.2000 - 03.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments with sub contractor's.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Manager
Richmond American Homes
Los Angeles, CA
03.2001 - 02.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Director of Customer Operations
Richmond American Homes
Los Angeles, CA
02.2002 - 07.2009
- Managed change with clear, concise written and verbal communication skills.
- Interviewed, hired, coached and counseled team members in operation of respective areas.
- Assisted in development of budgets, forecasts and schedules.
- Monitored staff to drive adherence to pre-established policies and procedures.
- Drove excellence in customer service while overseeing department functions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Licensed Professional Realtor
Pinnacle Estate Properties
Los Angeles, CA
09.2009 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Used Zip Forms to create and prepare documents such as closing statements, purchase agreements and deeds.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Informed home buyer of sales, construction and warranty processes.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Completed property inspections before completing deals to uphold accuracy in listings and appraisals.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CASkills
- Financial History Reviews
- Sales Pipeline Management
- Buyer and Seller Representation
- Adaptability and Flexibility
- Analytical and Logical Thinking
- Marketing and Advertising
- Lead Prospecting
- Purchase Agreement Writing
- Open House Management
Additional Information
References:
Melissa Loprino: New Home Advisor for Tri Point Homes @ the Lyra community: 661-481-4094
Jon Sasaki: Chief Financial Officer at Shapell Properties, Inc. Former President @ Richmond American Homes Los Angeles division: 818-402-0045
Kent Palmer: Pinnacle's Broker & Office Manager @ Pinnacle Estate Properties: 818-521-5368
Timeline
Licensed Professional Realtor
Pinnacle Estate Properties
09.2009 - Current
Director of Customer Operations
Richmond American Homes
02.2002 - 07.2009
Customer Service Manager
Richmond American Homes
03.2001 - 02.2002
Customer Service Representative
Richmond American Homes
05.2000 - 03.2001
High School Diploma -
Simi Valley High School