Experienced public health professional with nearly two decades of experience in national, state, local, and non-profit sectors. Skilled manager overseeing multiple statewide and nationwide programs, along with large grants. Effective communicator and dedicated servant to the communities and individuals of Texas. Firm believer that good leaders prioritize active listening above all else.
Overview
18
18
years of professional experience
Work History
Team Lead, Community Outreach and Volunteer Coordination
Texas Department of State Health Services (DSHS), Center for Health Emergency Preparedness and Response
01.2024 - Current
Manage statewide community outreach and engagement activities (Texas Ready), including development of guidance/toolkits, marketing and communications materials, website content (texasready.gov and DSHS site), and strategies for improving emergency preparedness in local communities.
Manage statewide Medical Reserve Corps (MRC) volunteer program across Texas, providing technical assistance and creating resources to recruit, train, and deploy volunteers to assist in disaster response.
Manage statewide technical assistance requests from local health departments, DSHS regional offices, and volunteer organizations.
Develop strategic plans and corresponding workplans for multiple projects including metrics to measure progress.
Conduct statewide workgroups, focus groups, and engage subject matter experts to solicit feedback, collect data, and inform priorities.
Develop reports and presentations on programs for department leadership and external partners.
Develop surveys to measure community outreach and engagement efforts.
Engage local and community level organizations to present on initiatives, provide training, and develop relationships to improve public health outcomes.
Review state and federal guidance documents, interpreting public health and medical information into actionable details for local and community partners.
Conduct academic and scientific literature reviews for interpretation into practice for public health efforts.
Senior Associate
Association of State and Territorial Health Officials, Preparedness Team
09.2023 - 12.2023
Created data driven tools and resources regarding emergency preparedness for consumption by state and territorial health departments.
Served as an advocate for state and territorial health departments to federal partners, effectively communicating their needs and critical data points.
Translate and interpret federal and academic guidance documents, distilling scientific public health and medical information into actionable items for state and territorial public health partners.
Managed national level workgroups, establishing measurable goals and objectives, collecting data and feedback, and created new tools and resources.
Developed and managed large meetings of state health officials and public health partners.
Team Lead, Outreach and Volunteer Coordination
Texas Department of State Health Services, Center for Health Emergency Preparedness and Response
03.2021 - 09.2023
Oversaw statewide community outreach and engagement activities (Texas Ready), including development of guidance/toolkits, marketing and communications materials, website content, and strategies for improving emergency preparedness in communities.
Engaged local level agencies and community partners on measuring impact of outreach and engagement efforts.
Managed statewide Medical Reserve Corps (MRC) volunteer program, providing technical assistance, and creating resources to recruit, train, and deploy volunteers to assist in disaster response.
Manage statewide technical assistance requests from local health departments, DSHS regional offices, and volunteer organizations.
Managed a statewide volunteer management software/database.
Developed and conducted presentations for small and large audiences regarding community outreach, recruitment and use of volunteers, and public health preparedness and response principles.
Managed Healthcare Branch operations during the state COVID-19 response; coordinating with multiple healthcare coalitions and hospital networks on meeting resource needs, ensuring collection of data, and conducting analysis of data sets to inform decision making.
Hospital Preparedness Program Liaison
Texas Department of State Health Services, Center for Health Emergency Preparedness and Response
01.2020 - 03.2021
Coordinated with Hospital Preparedness Program (HPP) healthcare coalitions on budget development, establishing priorities, and building out capabilities with partner hospitals.
Provided technical assistance on budgeting and purchasing issues.
Provided technical assistance on the strategic planning, training, and exercise efforts of coalitions and partner hospitals.
Conducted conference calls and in-person meetings with HPP coalitions.
Provided guidance and interpretation of legislation or changes to federal initiatives.
Interpreted federal guidance into plain language and actionable items for utilization by healthcare coalitions and hospitals.
Managed Healthcare Branch operations during the state COVID-19 response; coordinating with multiple healthcare coalitions and hospital networks on meeting resource needs, ensuring collection of data, and conducting analysis on data sets to inform decision making.
Director of Epidemiology and Emergency Preparedness
Williamson County and Cities Health District
09.2018 - 11.2019
Directed and managed the Emergency Preparedness and Response Team, Communicable Disease Management Team, and Integrated Vector Management Team.
Developed goals, objectives, and measurables for the Division based on strategic planning processes and coordination with department wide counterparts.
Managed performance evaluation and training/workforce development activities with Division staff.
Created and managed budget for the entire division, including management of federal grants and general revenue funds.
Provided direction for and approval of all expenditures for the Division.
Coordinated and executed outreach and health related community events, including vaccination clinics, educational engagement, and health fairs.
Coordinated with community partners, including school districts, healthcare facilities, and emergency management on emergency preparedness and disease control and prevention activities.
Served as part of the District Leadership Team for creation of department wide policies and procedures.
Served as a leader for the county among partner agencies, including emergency management, healthcare entities, school districts, and other local health departments.
Program Specialist, Strategic National Stockpile Team
Texas Department of State Health Services, Center for Health Emergency Preparedness and Response
12.2013 - 09.2018
Provided technical assistance to local health departments for process improvement regarding planning, training, exercise, and response efforts.
Designed local and regional trainings and exercises to test out preparedness and response capabilities, including development of SMART objectives, evaluation tools, and guidance on process improvement planning.
Managed multiple statewide public health workgroups and focus groups a to solicit feedback, collect data, and identify best practices.
Conduct academic and scientific literature reviews for interpretation into practice for public health efforts.
Served as Deputy Operations Section Chief in the State Medical Operations Center, coordinating multiple disaster response operations, managing resource requests, and collecting data and situational awareness.
Senior Associate
ICF International
09.2011 - 12.2013
Served as a public health preparedness planner at the Washington, DC Department of Health, authoring multiple plans and appendices for the Health Emergency Preparedness and Response Administration.
Designed trainings and exercises, particularly supporting medical countermeasures dispensing activities and recruitment of community volunteers to support operations.
Developed a community assessment to create a data driven and actionable Community Resilience Construct for Washington, DC.
Conducted a Public Health Risk Assessment Tool (PHRAT) evaluation for the State of Maryland Department of Health, producing an extensive recommendation and guidance driven report.
Program Manager
Society for Public Health Education
03.2011 - 09.2011
Developed a nationwide workgroup of public health professionals to develop environmental health training for emergency preparedness professionals.
Oversaw the creation of a new webpages for the organization’s emergency preparedness and environmental health portfolio.
Developed and implemented training and education webinars for emergency preparedness and environmental health professionals.
Established goals, objectives, and metrics for reach and impact of the training program.
Managed budget for the emergency preparedness and environmental health program.
Senior Analyst
National Association of County and City Health Officials
09.2007 - 03.2011
Served as the lead for Project Public Health Ready (PPHR), a competency-based program for recognizing excellence and continuous quality improvement efforts in local public health preparedness.
Created and implemented nationwide pilot project to recruit participating local and state health departments for PPHR, including outreach and education, training, and in-person meetings/engagement.
Provided technical assistance to local health departments regarding preparedness planning, training, and exercising activities.
Coordinated nationwide workgroups to collect data, solicit feedback, and develop new guidance/resources for consumption by public health partners.
Developed data driven tools and templates for use by local health departments.
Served as lead for the team and mentor for new teammates, helping with onboarding and training efforts.
Education
Bachelor of Science - Geography, Minor - Public Health
James Madison University
05-2006
Masters - Public Health
Florida State University
08-2007
Skills
Microsoft Office platforms (Word, PowerPoint, Excel, Forms, Teams, Planner)
Project management and process improvement
Marketing and communication
Budget and grant management
Leadership in stressful environments
Surveying and data collection
Presentations to local, state, and national audiences
Timeline
Team Lead, Community Outreach and Volunteer Coordination
Texas Department of State Health Services (DSHS), Center for Health Emergency Preparedness and Response
01.2024 - Current
Senior Associate
Association of State and Territorial Health Officials, Preparedness Team
09.2023 - 12.2023
Team Lead, Outreach and Volunteer Coordination
Texas Department of State Health Services, Center for Health Emergency Preparedness and Response
03.2021 - 09.2023
Hospital Preparedness Program Liaison
Texas Department of State Health Services, Center for Health Emergency Preparedness and Response
01.2020 - 03.2021
Director of Epidemiology and Emergency Preparedness
Williamson County and Cities Health District
09.2018 - 11.2019
Program Specialist, Strategic National Stockpile Team
Texas Department of State Health Services, Center for Health Emergency Preparedness and Response
12.2013 - 09.2018
Senior Associate
ICF International
09.2011 - 12.2013
Program Manager
Society for Public Health Education
03.2011 - 09.2011
Senior Analyst
National Association of County and City Health Officials
09.2007 - 03.2011
Bachelor of Science - Geography, Minor - Public Health
Exercise Coordinator at Oklahoma State Department of Health Emergency Preparedness and Response ServicesExercise Coordinator at Oklahoma State Department of Health Emergency Preparedness and Response Services
HEALTH INFORMATICS MANAGER/TECHNICAL LEAD at TEXAS DEPARTMENT OF STATE HEALTH SERVICES (DSHS)HEALTH INFORMATICS MANAGER/TECHNICAL LEAD at TEXAS DEPARTMENT OF STATE HEALTH SERVICES (DSHS)
Emergency Management Coordinator at Alabama Department of Public Health, Center for Emergency PreparednessEmergency Management Coordinator at Alabama Department of Public Health, Center for Emergency Preparedness
5th Grade Team Lead, Dyslexia Specialist, Community Outreach Coordinator at Sycamore Elementary School5th Grade Team Lead, Dyslexia Specialist, Community Outreach Coordinator at Sycamore Elementary School
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd