Bryan Davis
Las Vegas,Nevada
Summary
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. A Scholar and logistics navy veteran with strong history of accountability, active listening skills, hardworking attitude and wide knowledge of data entry an inventory taking procedures. Experienced in workplace safety, writing reports, and solving complex problems. Gained knowledge on customer support and call center services though phone calls and training.
Professional digital content creator with proven track record in live streaming and audience engagement. Known for strategic content planning and effective use of streaming software to deliver high-quality broadcasts. Consistently collaborates with team members and adapts to evolving trends to achieve impressive results. Highly skilled in communication and working under stress to achieve optimum standards.
Overview
15
15
years of professional experience
Work History
Streamer
Twitch
07.2023 - Current
- Engaged audience through interactive streaming sessions, enhancing viewer experience and community engagement.
- Utilized analytics tools to assess performance metrics, optimizing streaming schedules for peak viewership times to obtain a following to make twitch affiliate program.
- Improved streaming quality by regularly updating hardware and software components as needed for optimal performance.
- Enhanced viewer engagement by consistently delivering high-quality content and maintaining a regular streaming schedule of streaming for over 1,900 Hours on Twitch.
Call Center/Survey Caller
Shiftsmart
05.2020 - 05.2023
- Conduct Phone surveys for Dynata.
- Conduct Call Center services for SBA.
- Conducted customer service for COVID-19 NYC vaccines.
- Connected to VPNs.
- Viewed and managed professional database keeping information confidential.
- Worked (Five9.com and interviewer.surveysampling.com) Cloud Contact Center Software
- Utilized CRM systems to track interactions and manage client relationships effectively.
- Managed inbound and outbound calls to ensure customer satisfaction and resolve inquiries efficiently.
- Monitored call metrics to identify trends and improve overall service quality.
- Expressed empathy and understanding to enhance call services
Logistics Specialist
United States Navy
10.2011 - 10.2015
- Monitored multiple databases to keep track of all company inventory.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Ordered, stowed, received, inspected, preserved, packaged, shipped and issued materials and cargo worth millions of dollars.
- Held accountable for government materials, prepared and maintained required forms, recorded correspondence, reports and files.
- Maintain workspace cleanliness.
- Conducted inventory checks and resolved discrepancies.
- Kept deliveries on track and provided timely status updates.
- Worked with other employees to receive materials on-board ships.
- Communicated and effectively issued and took in materials from different divisions
Education
Networking Technician Certificate -
California Institute of Arts & Technology
National City, CA02-2021
Bachelor of Science - Computer Science with an Emphasis in Networking and Information Systems Security
California College San Diego
National City, CA10-2019
Associate of Applied Science - Computer Technology and Networking
California College San Diego
National City, CA06-2018
Microsoft Office Specialist for Office Word 2016 Certificate -
California College San Diego
San Diego, CA04-2018
Skills
- Active listening - Willingness to show empathy for others, being able to engage random people effectively and build rapport, Patience, Easy To Collaborate with
- Reliability and Punctuality - maintains a positive and open attitude, adheres to ethical and company standards, Good Time Management
- Attention to Detail - Strong decision-making abilities, Experience with technical troubleshooting, Ability to multitask, Precise documentation
- Able to employ strong verbal communication skills to provide clear and concise information to customers and team members
- Teamwork and collaboration
Timeline
Streamer
Twitch
07.2023 - Current
Call Center/Survey Caller
Shiftsmart
05.2020 - 05.2023
Logistics Specialist
United States Navy
10.2011 - 10.2015
Networking Technician Certificate -
California Institute of Arts & Technology
Bachelor of Science - Computer Science with an Emphasis in Networking and Information Systems Security
California College San Diego
Associate of Applied Science - Computer Technology and Networking
California College San Diego
Microsoft Office Specialist for Office Word 2016 Certificate -
California College San Diego