Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryan Dawes

Chandler,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Guest Experience Lead

Lululemon Athletica
10.2023 - Current
  • Played active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Trained new team members on best practices in delivering outstanding customer service in fast-paced environment.
  • Maintained high level of product knowledge and supported development of others through coaching and feedback.
  • Managed operational tasks through prioritization and assessment.

Educator

Lululemon
09.2022 - 09.2023
  • Connecting with guests in addition to working as a teammate ensuring experiences are exceptional and reflective of the company’s values
  • Assess and solve issues related to returns and purchases based on company’s SOPs
  • Provide technical product education while using strategies like attending, creating opportunities, and feeling encourage to support store sales goals
  • Complete and perform tasks related to store operations, use in store technology, perform cleaning tasks as assigned, and work within the policies set forth by floor leaders
  • Forming and maintaining copacetic working relationships with leaders and teammates.

High Needs Care Coordinator

Child & Family Support Services
12.2021 - 07.2022
  • Coordinate behavioral health services for children and families, in addition to collaborating with other system stakeholders including juvenile probation, DCS, etc
  • Facilitate monthly meetings to track progress towards behavior health goals
  • Ongoing and daily tracking through progress note writing and clinical documentation
  • Facilitating collaboration and cohesion among large stakeholder teams to identify needs and implement plans
  • Practicing empathetic responses, active listening, crisis intervention/planning, and teaching of life skills to families in need of behavioral and emotional support
  • Built rapport with families in order to provide professional recommendations and interventions.

Human Resources Manager

Ohana Social Services
04.2021 - 12.2021
  • Complete interviews, hiring, scheduling for onboarding employees along with coordination of training and compliance related paperwork
  • Complete background checks, I-9 verifications, and set up direct deposit
  • Complete paperwork related to end of employment.

High Needs Care Coordinator

Child & Family Support Services
12.2019 - 04.2021

Education

Bachelor of Science - Applied Human Behavior

Northern Arizona University
Flagstaff, AZ
01.2023 - 05.2024

Associate of Arts - General Studies And Behavioral Health

South Mountain Community College
Phoenix, AZ
05.2019 - 05.2022

Skills

    Guest experiences

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Certification

Basic Certificate of Completion - Behavioral Sciences

Timeline

Guest Experience Lead

Lululemon Athletica
10.2023 - Current

Bachelor of Science - Applied Human Behavior

Northern Arizona University
01.2023 - 05.2024

Educator

Lululemon
09.2022 - 09.2023

Basic Certificate of Completion - Behavioral Sciences

06-2022

High Needs Care Coordinator

Child & Family Support Services
12.2021 - 07.2022

Human Resources Manager

Ohana Social Services
04.2021 - 12.2021

High Needs Care Coordinator

Child & Family Support Services
12.2019 - 04.2021

Associate of Arts - General Studies And Behavioral Health

South Mountain Community College
05.2019 - 05.2022

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Bryan Dawes