Bryan Dawes
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Guest Experience Lead
Lululemon Athletica
10.2023 - Current
- Played active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Trained new team members on best practices in delivering outstanding customer service in fast-paced environment.
- Maintained high level of product knowledge and supported development of others through coaching and feedback.
- Managed operational tasks through prioritization and assessment.
Educator
Lululemon
09.2022 - 09.2023
- Connecting with guests in addition to working as a teammate ensuring experiences are exceptional and reflective of the company’s values
- Assess and solve issues related to returns and purchases based on company’s SOPs
- Provide technical product education while using strategies like attending, creating opportunities, and feeling encourage to support store sales goals
- Complete and perform tasks related to store operations, use in store technology, perform cleaning tasks as assigned, and work within the policies set forth by floor leaders
- Forming and maintaining copacetic working relationships with leaders and teammates.
High Needs Care Coordinator
Child & Family Support Services
12.2021 - 07.2022
- Coordinate behavioral health services for children and families, in addition to collaborating with other system stakeholders including juvenile probation, DCS, etc
- Facilitate monthly meetings to track progress towards behavior health goals
- Ongoing and daily tracking through progress note writing and clinical documentation
- Facilitating collaboration and cohesion among large stakeholder teams to identify needs and implement plans
- Practicing empathetic responses, active listening, crisis intervention/planning, and teaching of life skills to families in need of behavioral and emotional support
- Built rapport with families in order to provide professional recommendations and interventions.
Human Resources Manager
Ohana Social Services
04.2021 - 12.2021
- Complete interviews, hiring, scheduling for onboarding employees along with coordination of training and compliance related paperwork
- Complete background checks, I-9 verifications, and set up direct deposit
- Complete paperwork related to end of employment.
High Needs Care Coordinator
Child & Family Support Services
12.2019 - 04.2021
Education
Bachelor of Science - Applied Human Behavior
Northern Arizona University
Flagstaff, AZ 01.2023 - 05.2024
Associate of Arts - General Studies And Behavioral Health
South Mountain Community College
Phoenix, AZ 05.2019 - 05.2022
Skills
Guest experiences
Guest accommodations
Exceptional communication
Team Supervision
Progress Monitoring
Multidisciplinary team collaboration
Documentation
Certification
Basic Certificate of Completion - Behavioral Sciences
Timeline
Guest Experience Lead
Lululemon Athletica
10.2023 - Current
Bachelor of Science - Applied Human Behavior
Northern Arizona University
01.2023 - 05.2024
Educator
Lululemon
09.2022 - 09.2023
Basic Certificate of Completion - Behavioral Sciences
06-2022
High Needs Care Coordinator
Child & Family Support Services
12.2021 - 07.2022
Human Resources Manager
Ohana Social Services
04.2021 - 12.2021
High Needs Care Coordinator
Child & Family Support Services
12.2019 - 04.2021
Associate of Arts - General Studies And Behavioral Health
South Mountain Community College
05.2019 - 05.2022